"Wedding dress"

The delivery was quick and I absolutely love the dress!

"Still waiting on refund"

Ordered a variety of bridesmaid dresses via coast website but then had to sort 2x separate returns - one to coast and one to ever pretty. That was the first annoyance.
Was given the offer to sort own return and would then get a refund but still waiting for response despite them receiving 2x dresses over a week ago... Getting twitchy about not being able to receive refund now!!!!

"Low quality terrible customer service "

I bought a dress
When arrived was a very poor quality, Chinese product

I tried to send it back and paid £9.96 to send it back
They issue refunds but not the delivery prices

Absolutely not recommended

"Don't follow your usual size"

They provide a unique size chart for each dress, of relying on the usual size to avoid extra return shipping costs. The dress is of excellent quality.

"Satisfied customer"

I ordered a few bridesmaid dresses for choosing, and ended up returning 5 of them. There was a 10% restocking fee, but it's okay because I'm happy with the dresses.

"Awesome customer service "

I extremely helpful and patient in guiding me to the right dress. The dress has arrived and I absolutely adore it!

"Worth the money "

Ordered a custom-size dress and it was the dress I need. Fit perfectly !

"Scam! "

Don’t buy from them!
Sizes are not accurate and the product is not that well done
For return you need to pay postage plus on multiple orders will be subject to a 5% restocking fee
It’s a big scam

"Special occasion dress"

Ordered a dress which arrived within a couple of days, unfortunately I needed to return it so contacted company who asked if I wanted an exchange or refund, I had another look through and decided an exchange was great for me, I sent details of my preferred exchange to company who agreed to swap dress, I sent proof of return of original dress and paid the difference in money and I now wait the delivery of my new dress

"Great customer service "

I recently needed to ordered a bridesmaid dress to be delivered to Australia. I was having trouble ordering through the US website but the team via live chat and email helped me order through the UK website step by step. Was brilliant customer service and I'll definitely order through ever pretty again.