"Quick response"

Quick response

"Awful"

Awful. Terrible quality dress, no instructions on how to return , I had to contact Debenhams who then put me in touch with Ever Pretty. I returned the item which was acknowledged but I was only refunded £5.39 out of £119.99 due. I’ve emailed Ever Pretty but no one replies to emails. The phone number given is incorrect, Debenhams haven’t replied. It’s appalling. Do not buy from this company.

"Customer service is amazing very quick…"

Customer service is amazing very quick responses and dealt with my return and exchange very professional and prompt. I was very pleased with my purchases and they are true to size with the measurements they have on their website. I will definitely use ever pretty again and highly recommend to everyone esp if looking for bridesmaids dresses thank you for making my shopping easy

"Belles finitions"

Envoi rapide.
Le modèle commandé est conforme à celui présenté sur le site. Le guide des tailles est juste.
Je recommande ce site.

"Nice dresses, poor customer service"

Nice dresses, but customer service and communication absolutely useless.

I tried to exchange a dress for a different size. Sent proof of postage, didn’t hear anything for weeks. Sent at least 3 further emails asking for an update, no reply.

Spoke to someone on live chat who confirmed they physically have my returned dress and the exchange would be sorted. Received another email after this saying I still need to send proof of postage….despite physically having the dress. Still having a carry on back and forth via email. Not sure if I’m going to get an exchange or even my money back.

Communication is shocking, they have no idea what is going on amongst themselves. Fine if you want to keep the dress but good luck trying to exchange/return.

"Lovely dresses and really helpful…"

Lovely dresses and really helpful customer services.

"Free returns would make this 5*"

Stunning dresses and very good quality. I ordered my bridesmaids true sizes following the guide online but 2 off them have had to go up 2 dress sizes so I would recommend sizing up. Customer service team have been fantastic with the return process and very quick to respond and keep me updated. My only negative is having to pay to post the dresses back hence the 4* review not a 5*. Otherwise very happy with my experience and would definitely use again

"Customer service is fantastic and…"

Customer service is fantastic and dresses are very pretty. Had to return for size and went smoothly, other than having to pay for shipping.

"Dresses were beautiful unfortunately…"

Dresses were beautiful unfortunately didn’t fit right. Customer service was great when needing to return. Highly recommend!!

"Willing to change review if I get help"

Willing to change my review if I get help. Ordered 4 dresses. 1 was marked at front. So I returned it and it was quickly replaced - with the wrong colour. Now getting no response. Returned the ‘wrong colour’ dress and another which was too small (sizes quoted are not accurate) in the hope that the correct dresses are sent out in time for my wedding but responses from Jayvee, Khalil and Anne are uncoordinated and few and far between. 1 star until they can redeem themselves. Meantime I strongly recommend you avoid like the plague.