"Don't use First American - They DENY EVERYTHING!"

Spent $1200 on the Premier plan - all they do is Deny, Deny, Deny. They sent repair person out that claimed it was due to maintenance (it was NOT). I had to call company to fix technical issue that should have been covered, as we were in a freeze for 5 days. Cost was minimal with my HVAC and came out the day after to get resolved for less than $200..First American sent a second contractor out a week later and found no maintenance issue nor mechanical (which I had already had fixed)...DON'T GO WITH THIS COMPANY! THEY DENY, DENY, DENY ANY AND EVERY CLAIM! Extremely disappointed! I only asked for my $125 service call back as they misdiagnosed, and they have refused! Again, DON"T WASTE YOUR MONEY - YOU WILL NEVER GET A REPAIR! WASTE OF TIME AND MONEY!!!!

"I have been in the cold for 7 days "

I have been in the cold for 7 days . Imagine staying in a house with no heat in the middle of February. The use worst HVAC company that keeps delaying stuff or send technicians that are misdiagnosing the issue. When I call First American they said it wasn’t an emergency and can take up to 12 days . What’s the purpose of the warranty then if I have to stay in house with no heat in February for 12 days. I asked to call a contractor to get it fixed and have them reimbursed me they said no.

"It's been almost 2 months without a…"

It's been almost 2 months without a microwave repair with no resolution in site. Originally the part was on backorder, then they needed another part that's now on backorder. The Claims Resolution Dept couldn't provide any resolutions for this poor time service. First they offered $50 towards to purchase of a hot plate or temporary microwave which I don't need, I just need the microwave that's covered under this warranty Fixed. Then they offered to assign someone to watch the claim daily now, which is something they should've done 4 weeks ago when they realized it wasn't resolved.

"Responded quickly"

Responded quickly, professional, fixed quickly and properly.

"Swift scheduling and professional…"

Swift scheduling and professional service. Warranty has paid for itself!

"**Horrible Experience"

**Horrible Experience - Be Careful, Pick Another Company**

I have been with this company for over two years, paying over $75.00 a month for a home warranty with an additional package. Let me tell you about the trend of this company.

We reported that our HVAC was not cooling, so they sent someone after we paid a $95.00 charge. After the inspection, the company sends a report to First American, and they have another three business days to make a decision. During this time, you will see that it is still under review, but if you check your email, they often deny the claim within minutes of the report submission. The most common reason they provide is that it either is not part of the contract or "does not meet code."

We paid out of pocket to get the unit up to code and fix the repairs. We sent all this documentation to First American to reinstate the unit for coverage. They will not cover something after you submit a claim until they have absolute documentation that it was corrected.

Now, in the winter months with freezing temperatures, the same HVAC is blowing out cold air. So, we pay another $95.00 for a claim. Air Solutions in Fayetteville, NC, came out and looked in the attic and outside. They stated it was low on freon because of a broken coil. He said everything else looked good and that he would submit the report to First American for coverage. "Do not contact our office for questions; call First American," they said.

I looked later that evening on the site, and it stated that it was still under review, but after checking my email, the claim was denied in less than an hour of them getting the report. Air Solutions reported that it was not up to code. I called First American and stated, "How is this possible when I had to prove this, and now it's not up to code again?"

Customer service stated, "The freon for that model is illegal and not available since January 2025." So here we are in February—how are we supposed to know this? They also said, "You have a Goodman and Lennox, so it's not up to code." I have no clue what this means, as we have not replaced any unit. They approved it and are now denying it again.

I am going to continue to fight for this to be fixed and covered by First American but want to warn people to save their money. Put $80.00 in a separate savings account so you are prepared for repairs if needed.

**This company is a liar and a joke. Your claims will either not be covered due to contract terms or not being up to code. I promise you this is a rip-off, and I will continue to expose them. Money is hard to come by, especially nowadays, and if you pay for a company, you expect them to follow through when you need them.**

**Stay away from this company and also from Air Solutions, as they could have informed us about their report. Communication is important!**

**STAY AWAY FROM THIS COMPANY AND AIR SOLUTIONS.**

UPDATE ASKED FOR REASON THEY ARE CLAIMING AGAIN AND NOT TO CODE. THAT IS NOT OUR PROBLEM IT IS NOW THEM. THEY CLOSED MY CLAIM TOOK MY 95.00 AND NO CONTACT BACK.

2/24/2025: They never contacted me regardless of what they may say. I will update post if they do. They closed my account and deleted all evidence of my claim and response. It shows I have had no coverage since 9/2024. They sent a email stating no refund will be provided even though they have taken the monthly payment last being this month. Do not trust this company at all.

"Don't go with First American Home…"

Don't go with First American Home Warranty - took them 3 weeks to get my heat pump system working, my house is at 55 degrees. They waste so much time in the authorization process for parts, and the contractor putting customers of FAHW on nonimportant list (get to us when they can)

Stay away from th

"My request for service was handled…"

My request for service was handled promptly and efficiently.

"Highly recommend this service!"

The locksmith, Cody (I think), that was assigned from Mayfair in Oklahoma City was fantastic! He notified me of his ETA and was right on time. He was friendly, efficient, and accommodating. I would highly recommend him to anyone. Thank you for providing amazing service.

"Would not recommend"

back in November 2024 I called for routine maintenance on my HVAC system. I was advised at that time to buy a blower for $300.00, which I did. Come January 2025 my system went out due to "faulty wire" First American sent out a different company from November. The system was back up and running but there was a loud noise starting to occur. Called them back with my concerns and a tech was sent out the next week February 6 and advised that a needed a blower....like wtf!! I just brought one; they sent in the request it took over a week First American authorized the repair but here it is February 20 still no tech and my unit not working with 20's degree temps outside. It has been a nightmare. All First American offer in my inconvenience was a reimbursement of $50.00 for a floor heater, in a 2000 sq ft home are you kidding me. I do not recommend getting a home warranty just pay out of pocket because in the end you, quality over quantity.

Update as of 2.25.25: A representative replies back to my review with complete bull. Here is 2.25.25, and I still do not have my AC fixed nor a valid reason. I have placed several calls asking for the allowed fee for reimbursement so I can get my unit fixed outside of the company (which is allowed) no one has responded as well. So get on here and try to down play my experience is total bull crap. I have been more than patient with FAHW and for you to offer nothing to help resolve my issue is a disgrace and unacceptable.