"Placed an online order 2 weeks ago"

Placed an online order 2 weeks ago, got an email confirmation of my order that day and didn't hear anything else after that. Contacted ELC today to see what was taking my order so long and they said oh it was returned to us a week ago becuase the packaging was damaged!!! When was I going to be made aware of this??? No order repackaged and sent out, no refund, no email updating me of this... Asked for my order to be sent back out again only to be told that a number of my items were now out of stock!! What happened to my items that were returned, why were they not sent back out to me?? And to top it all off they have just stopped communicating with me, so don't know if I'm getting the rest of my order or getting refunded.. Will not be ordering anything from ELC again, customer service is a joke !!

"Delivery Enquiry"

Charlie was super helpful dealing with my delivery enquiry. Everything was sorted quickly with no fuss at all.

"Nadia was very quick to respond to my…"

Nadia was very quick to respond to my enquiry and resolved my issue almost immediately without any complications! I was really pleased with her professional service. Thank you

"Great customer service"

Great customer service. Vince was extremely helpful and efficient. Would recommend this company : )

"Great service"

Taryn was very quick to help with my problem all good

"Amber was a great help"

Amber was a great help. She managed to sort out my order for me and get the promotion added to my order which I wasn’t able to do due to the website going down.

"After having issues I had to contact…"

After having issues I had to contact live chat, after speaking to 4 different people speaking to the last agent Amber sorted out the issue I was having

"Query with order"

My query was dealt with quickly and efficiently. Very good service.

"Faulty order sorted straight away"

I was missing some parts from my order, a replacement was sent straight away with no hassle. Made me happy it was no problem for them to help me.

"Good customer service from Vince"

Good customer service from Vince, helpful and quick to respond