"Great service from Nadia"

Spoke to Nadia on the live chat and she was great. Resolved the issue in minutes and was friendly and kind.

"Great customer service!"

I got great help from their customer service. Phone call answered quickly and the person was friendly and helpful, and then a couple of emails to follow up, and my issue successfully sorted out. Plus I’m happy with the items I bought from them, and their prices.

"Consistently great customer service"

Toy had manufacturing issue. Customer service was so easy to talk to and solved issue beyond expectations. Have always found customer service representatives on the online chat to be amazingly helpful.

"Helped by Fraser in customer service"

Helped by Fraser in customer service. Understood my issue and fixed it very promptly. I didn’t have to wait long to speak to an agent either. Always impressed!

"I bought a dinosaur jigsaw from the…"

I bought a dinosaur jigsaw from the store in Aylesbury and when we opened it, inside was a jigsaw of unicorns. I had a very disappointed 3 year old Grandson. I email customer service, had a reply within 10 minutes, and a replacement was on order within the hour. Well done. Best customer services I have ever dealt with.

"Fantastic online customer service…"

Fantastic online customer service provided by Fraser.
Quick response time and my issue was resolved straight away which I'm most grateful for.

"Poor care for their customers."

I waited a month for delivery. Nothing turns up. Enquire to check where my delivery is and they said it’s been delivered. Their courier left the item outside my property despite me not listing any safe space. ELC refusing to send a replacement saying I’m “too late”. I was just eating for them to deliver as hadn’t received any notifications to say it was delivered. Rubbish service!

"Great customer service"

ordered a large item (for school) arrived promptly. unfortunately, it wasnt the one that colleagues wanted.
I phoned to discuss return / replacement. So helpful - returns collected within 24hours. refund due within a few days.

"Excellent company"

Very competitive prices, good delivery, but more importantly, excellent customer services, thank you Steven R.

"Wrong County on address"

Steven Rogers dealt with my enquiries and did a great job resolving the issue.
Prompt and efficient service