"Booking a Cruise"

Joe, who made our booking was very helpful, informative and responsive

"Enthusiastic and knowledgeable staff."

Enthusiastic, knowledgeable and extremely helpful experienced insights into the whole holiday itinerary.

Zoe, because she had been on parts of the holiday, was able to confirm that our choice of the holiday to Japan was the right one for us.

From previous holiday experiences with your company, we can affirm that all your staff are amazing and all deserve credit for their work.

The fact that staff have the opportunity to experience the range of holidays for themselves works wonders.

"Imagine couldn't find previous…"

Imagine couldn't find previous information sent to us, and took some time to verify. Otherwise fine.

"SMOKE AND MIRRORS 😡😡😡"

Following our recent experience with Imagine Cruising, I’d urge people to be cautious when booking and paying a hefty deposit. We had to rearrange our Dec 2023 holiday with Imagine in August 23, to Oct 2024 due to my wife’s mothers passing one month later. Whilst we expected to lose a sizeable amount of money for the switch, we thought that Imagine retaining almost £6000, was excessive. We rescheduled our holiday four months before we were due to fly to Bali!! We ended up paying £19,000 for a tour/cruise around Italy, which we learned others had paid £13,000 for. Imagine made out that they were offering us a fantastic deal at the time, when all they were doing was selling us a £13k holiday, and keeping our £6,000 deposit.
In my opinion, we would say to anyone thinking about booking with this company, woe betide you, if you need to cancel or reschedule your holiday plans under any circumstances! Don’t say you weren’t forewarned, this is coming from two extremely dissatisfied Imagine clients, if you encounter similar in future. Personally, we won’t ever book anything with them again, despite their offer of £200 in vouchers off a future holiday! 😡😡😡 We feel like we have been totally ripped off😡😡😡

"Booking the holiday"

We spoke with Morgan Yates and he gave us all of the time and information we requested. Actually very refreshing for somebody to know what they were doing! Amazed we got such a good service. Looking forward to the holiday now.

"First experience with the company and…"

First experience with the company and everything was made so easy. Clear explanations of all aspects of our holiday and plenty of time given to answer our questions and understand our requirements. Very prompt return call with confirmation of details for our trip.
Very knowledgeable staff who went out of way to be helpful

"Great service"

Chris was a really knowledgeable about the Pacific cruise we were looking at and made a number of helpful suggestions on areas to visit etc

"Very helpful custome agents"

The agent, Chris was very informative and helpful .Not at all pushy.
He explained what we were getting for the money we are paying .

"Friendly and helpful staff."

Friendly and helpful staff.
Service with a smile!

"Quick and easy to book"

Quick and easy to book