"Efficient and informative service from…"

Efficient and informative service from Joe.

"A successful booking experience "

Booking a cruise holiday with Zoe is a delight. She approaches the task with tremendous positivity and she is extremely well informed about the places and arrangements within the itinerary. She is very customer focused and is keen to make sure that the booking is right for you, in an honest and open way.
This is our second cruise holiday with Imagine, having had a wonderful experience on the Golden Triangle and Celebrity Spice Route cruise.

"Knowledgeable staff who were very…"

Knowledgeable staff who were very pleasant and professional to deal with. Also excellent pricing.

"Great service from a very knowledgeable…"

Great service from a very knowledgeable sales person. Answered all my queries and was able to build us a custom add on to the offered package.

"Very disappointing "

We have used Imagine Cruising for many years & many holidays. However, we are now experiencing problems due to them not appearing to put customers first. Our departure flight time was changed and although we requested an earlier departure time, there was no flexibility with this, unless we requested a full change of flights outbound & inbound, incurring an additional cost for all of these flights on top of an already expensive holiday.

"Imagine Crusiing"

My wife and I have been on many cruises over the years. We just returned from the first one booked through this company and were impressed by their organisation and value for money, and feel that their communications with us before and during the holiday were about the best we have come across; frequent, useful and reassuring. It all went like clockwork and will defiantly be booking through them again.

"Imagine Cruising have to be the most…"

Imagine Cruising have to be the most incompetent travel company in the UK. Their marketing is attractive, and their front line sales are also good - but their itinerary accuracy is dreadful. They ruined my husband's birthday trip to Barbados, by booking us on the wrong day, to the wrong Caribbean Island, on the wrong airline. The errors went unnoticed at their offices, and it was left to me, their client, to highlight the errors. There were other major errors on Imagine Cruisings side during the itinerary - missed transfers, hotel not booked correctly - and then they wanted to drop us off at Barbados Airport at 8am for a 9.30pm flight. Over 13 hours at a foreign airport? I don't think so. Avoid Imagine Cruising!

"My experience of being a vegetarian in…"

My experience of being a vegetarian in Croatia:-On our recent holiday cruise, 8th September 2024, I was booked as requiring vegetarian menu. Two following phone calls were made to ensure this, but... on having our first evening meal this was not available for me as neither the chef/cook/kitchen/leader had it recorded!!.
It took a few days to produce anything other than fish, (which I dislike), or some unimaginative food. There was no choice of menu at lunch for other guests, they ate what was listed on the information board. I was v. disappointed as had expected cuisine.

"As usual the representative from…"

As usual the representative from imagine was very courteous and helpful. Thank you

"Great service wonderful and helpful…"

Great service wonderful and helpful agents