"Excellent customer service from Andrew"

Just booked a holiday of a lifetime to do South American cruise with land tours of Machu Picchu, Iguaza Falls and Rio amongst others. Andrew was very helpful and answered all our questions. Very impressed with the service we received and he responded quickly to my emails and phone calls. He also gave us good advice on best side of ship for a cabin. At this point I would have no hesitation in recommending booking a holiday with Imagine cruising and will post a review after our holiday in February as to how our experience of our cruise and tours went.

"Imagine Cruising and Azamara are simply the best!"

We booked our 2024 South African cruise with Connor last year. The cruise was marvellous, one of our best yet, South Africa is beautiful and the Azamara Pursuit excellent. Connor talked us through every stage of our journey.
Today, he did the same for our proposed 2025 cruise to the Eastern Mediterranean, again on the beautiful Azamara Pursuit and, hopefully, our cruise will be as good - thank you Connor.

"Very helpful Cruise Advisor"

Imagine have always managed to make our holidays memorable.

"Very quick response to emails and…cruise package "

Very quick response to emails and efficiently sold holiday package

"Poor organising"

This is our experience of Imaging Cruising.

We went with Imagine Cruising May/June this year, flying to Tokyo for two nights then a cruise to Alaska flying home from Vancouver.
The cruise part was great but the land based experience organised by IC was VERY poorly organised.
Arriving at Tokyo airport our transfer information stated we would be met by private transfer. A taxi driver was waiting for us, holding up a board clearly showing our names. We arrived at the Grand Nikko Daiba hotel about 08.00 and met by hotel staff who took our suitcases, gave us luggage tickets and told us to “Go up those stairs to check in”. Arriving at the check-in desk, and presented our passports, we were told that we could not have our room until 15.00, and we would have to wait in the reception area. I asked if we could have our room earlier but I was told no and I quote, “If you want an early check-in you will have to pay a substantial amount of money”. Eventually, after sitting in the reception area (with 3 other couples) for almost 4 hours, we were told our room would be ready at 12.00. This spoilt what little time we had in Tokyo.
However, later in the day we discovered that there had been several other guests who arrived on the same flight as us but they had been transferred to the hotel by coach and they had checked in as soon as they left the coach and all their room keys were waiting for them!!!
1) Why were my wife & I given a private transfer instead of the coach transfer like the other guests from our flight?
2) Why didn’t the IC representative (in the hotel) have a check list of ALL the passengers from the flight?

If our arrival transfer was bad enough the organisation after disembarkation was a chaotic shambles.
We disembarked the ship at 08.00 in time to board an IC coach numbered 3 Red, to leave at 09.15 for a city tour before being transferred to the airport for our 17.50 flight. To cut an extremely long story short at 11.00, after no positive help from any IC representatives, and with no sign of 3 Red coach, we were told to go on another coach. We finally left the port at 11.15, after a wait of 2 hours! Leaving the port the lady (I think an IC rep.) started explaining to the passengers about all the stops, it soon became obvious to us that this coach (& city tour) would not get us to the airport in time for our flight! I explained this to her and she said that at the 2 hour stop she would call for a taxi to take us to the airport. She paid for the taxi saying she would claim it back from IC.

1) Why wasn’t there an IC representative making themselves known, after we disembarked the ship, to give passengers support and where to go for their transport?

All IC had to do was to organise our arrival and disembarking off the ship, they couldn’t get that right! We complained at the time and sent a detailed, 700 word letter, to their head office on our return and they eventually offered a £200 voucher. We would have preferred a cash offer because we will never book with this company again, the voucher is absolutely worthless! We have travelled the world and this is the first time we have used Imagine Cruising, and it’s the last.

"John has been brilliant in advising us…"

John has been brilliant in advising us how to extend our current holiday for best effect. His advice throughout has been really good.

"First Class Service"

When I called to make an enquiry, my call was immediately answered by Andrew who was very clearly spoken, very efficient in fulfilling my requirements, and in a short space of time, completed my booking.
Excellent service.

"Malta and Greek Islands Cruise"

Initial answer(Kika) on the telephone told me that all of their cruise people were busy and they would call me back,really great not to be left in a queue with tinny music,
Andrew did call me back was extremely polite and well spoken. Answered a few questions I had and then explained the holiday and I had no hesitation in booking,

"After I had booked my holiday"

After I had booked my holiday, I found out that my Christian name has been misspelt from Michael to Micheal
Even though I completed all the passport documentation for British Airways was unable to alter this
I contacted Chris at the customer support department who within 24 hours had sorted the matter out had obtained a copy of my passport and submitted it to the holiday company and the airline
Found you need help when you need it and imagine Cruising completed this task quickly and I was very grateful

"Andrew was very polite and courteous "

Andrew was very polite and courteous
Rang me when he said he would very smooth booking process