"You can spend a small fortune to get…"

You can spend a small fortune to get your videos converted. But they lose sight of the cause by forcing me to subscribe to a subscription... only to download the files of the service I paid for.

"Hugely disappointed with the scans I…"

Hugely disappointed with the scans I received. I've notified ScanCafe and hope I can get the images re-scanned properly.

I'm digitizing my mother's artwork from 35mm transparencies, so I ordered 4000dpi "Pro Resolution" to capture maximum detail. When I reviewed the scans I received - which took far longer than I was led to expect I found several problems:

1. Scans were cropped incorrectly and omitted portions of the original image. Other scans included everything within the cardboard transparency window, as expected.

2. Scans show areas which are soft and out of focus, particularly around the edges which looks like lens blur. This is evident when comparing each scan against the original 35mm transparency, viewed under a loupe.

3. When the file info of each scan is examined, it shows that the "scan" is actually a digital photo taken with a Canon Eos Rebel T7 digital camera with a 105mm lens, and NOT a Noritso or Nikon film scanner as described on the Scancafe website.

"Horrible company"

Scan Cafe was engaged to scan 4,000 slides. These slides were organized by year, location with 20 slides per page. Each slide was titled and numbered to ensure scanning in the order received. When I received confirmation that the order was complete, I began my review. Much to my dismay, slides were out of order, and many were scanned on the wrong side. I informed the company, making a list on three different review occasions and was assured that the corrections were made. My last review AFTER assurance that the corrections were made utterly incensed me because NO these were not made. The company also argued with me that the slides were scanned correctly and I had to submit images of some of the 16 x 20 prints and also sample prints that I had made to PROVE that, in fact, these were scanned improperly. I received a final e-mail from Mr. Gonzalo Anza saying they were done and did the work for hours. Shall i bill them for the number of hours I spent reviewing, making lists of incorrect scans, photographing and documenting proof that these were scanned improperly?

I have filed a complaint with the BBB of Indiana, and upon the recommendation of a friend, I will pursue this further with the Attorney General of Indiana. This company requires a 75% deposit, they do not do the work properly and refuse to refund, and ultimately forced me to accept a hard drive that I did not want, and pay a balance that did not reflect a proper crediting for the slides that I did refuse. I am still awaiting the return of my slides, and if there is one problem with them, I will take legal action. I wish I could find out who all those who reviewed here are located because it would be powerful to work together to get a result that we all deserve... legally if necessary.
I continue to receive very polite communications from these crooks apologizing but no attempt to rectify. They basically steal your money and if not satisfied for very legitimate reasons, no action. STEER CLEAR

"I ended up being the customer…"

I ended up being the customer businesses hate. I kept emailing and calling because I thought they were missing the most important photo album I had sent in. It turns out that I had never sent that album in The Customer Support team was so patient with me over both email and phone and I felt they really understood the importance of precious memories. I had used Scan Cafe 10 years ago and loved their service, and they definitely took good care of me this time around.

"Hidden monthly recurring download fees tagged to my one time download order"

I had some 35 mm negatives scanned to digital. The service and result were satisfactory. I received the digital file via download - there is a charge for that, which I understand. HOWEVER, when I selected digital download they automatically enrolled me in a monthly recurring $9.99 fee for download. I didn't see the fee until 1-2 months later. I called and they canceled it but would not refund the recurring fee that had already occurred. This should be an opt in feature not an opt out feature and demonstrates questionable business practices. I will not go back to them again.

"Download option is a scam"

The audio cassette scan was fine, though the tracks were not separated making much more work on my end. I foolishly signed up for download, not realizing that this subscribed me to an ongoing charge even after I downloaded my data. This is a scam and the company should be ashamed of its business practices.

"It was fairly easy and I’m very pleased…"

It was fairly easy and I’m very pleased with the results. My slides made into pictures brought back fond memories.

"Very Poor Customer Service!!!"

I have used ScanCafe three times. Here is what I found.

It is important FOR YOU to remove dust from your prints and media--ScanCafe does not. The result is scans with white spots.

I sent them a VHS tape, which they stated could not be read. I had paid $19 for a memory stick of print/slides scans and another $19 for a memory stick of the VHS tape.

I received two memory sticks, both having the same content--scans of prints/slides.

I asked for a refund of $19 for the second memory stick.

Here is their email response.

"Hi John,

I hope this email finds you well.

After reviewing your request with our managers, we regret to inform you that we are unable to process a refund for the $19 charge for the memory stick. As you did receive the physical USB, we are unable to issue a refund.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best regards,"

No, I will not use ScanCafe in the future. I have found better alternatives.

"Extra charges"

They have charged me $9.99 per month for archive services. When I requested to receive my scans by download I was automatically signed up for this evidently. Be very very careful if you use this company.

"Tried and true"

I’ve used as a Cafe since 2021. A family member recommended them. And I haven’t been disappointed. I’ve scanned precious childhood family photos. Even had a photo restoration. Nothing but good things to say. Customer Service is wonderful too. Knowledgeable and polite!! If something isn’t quite right they fix it quickly. I recommend Scan Cafe highly and happy to review their company.