"Excellent Service and a Satisfied Customer"

I recently scanned a lifetime 35mm slide collection (about 10k slides) and a number of video tapes of various formats. Reading the website, I thought I had it figured out and knew what I wanted, but because the order was so large, I called customer service first to check my thinking. Good move! Once I explained what I wanted they explained in detail why my thinking was faulty and the best way to achieve my goal. Every step of the way I kept informed where my order was and when they ran into some problems with my PAL videos, I was kept updated on the status.

The scans are exactly what I needed to preserve my collection and make the pictures available to the next generation. My next project is to pick out the best shots and have them scanned at a higher resolution and I know exactly where I will sending my slides. These guys are good. Their work is excellent and I’m very satisfied with the outcome. One piece of advice – if you’re sending a large order, label each slide sheet individually. It will make sorting the returned files much easier.

Thank you ScanCafe!

"They did a good job with my slides"

They did a good job with the digitizing my slides and got the results back to me, along with a carefully packed box of my originals, very quickly. Unfortunately, there were a lot of slides marred, over the years, with spots of mold or mildew, and there wasn't anything they could do about those, but that wasn't their fault. (Most of the slides had been sitting around for fifty years or more.)

"Service is exactly as described"

Service is exactly as described - easy and well done. We had 1,987 photos scanned that dated from 1890-2005 - the scanning and image correction was incredibly well done. Highly recommend.

"I had ScanCafe digitize some of my old family 35mm slides"

I had ScanCafe digitize some old family slides in 2016 & was very pleased with the result so planned to send more slides to them in the future. For various reasons, it took me until 2022, to get more slides organized and sent in - I sent approximately 600 slides to ScanCafe in December, 2022. This time, however, at first, I wasn't as pleased with the results. While most of these 600 slides I sent to ScanCafe looked great after being digitized, approximately 100 were just plain out-of-focus. I was confident the problem wasn't with the original slides as I had already copied most of the slides years before with a slide copying attachment that fit on the end of my Nikon DSLR. While the slide copier attachment didn't result in great digital copies, it had done a much better job on these 100 slides that ScanCafe had digitized. So, I wrote ScanCafe and expressed my displeasure and asked them to rescan my slides at no further expense to me. I received a prompt response from Sean @ ScanCafe who agreed they would rescan my out-of-focus slides at no additional charge. He sent me a new pre-paid mailing label so I could mail the slides to ScanCafe (I mailed them on Jan 30, 2023), they rescanned the slides to my satisfaction, and returned the original slides to me by February 15, 2023. I have no idea why some of my slides were originally scanned out of focus - doesn't really matter to me now as I was impressed to be working with a company that was making good on my concern and made corrections to my satisfaction. In the end, ScanCafe did a great job of digitizing my old family slides and I would recommend ScanCafe to anyone interested in having their slides preserved digitally. ScanCafe prices are reasonable, they produce great results, and they stand behind their work.

Mark Pallett

"Great service and image quality"

They made the entire process was easy. They sent email updates throughout the process. I sent in old 35 mm slides and they not only scanned them, but enhanced the images. I am very pleased with the outcome and would highly recommend this company.

"3000+ images digitized"

3000+ images (slides, negatives, photos) digitized in a project spanning Oct 2022 through Feb 2023. Excellent response and service. Staff were valuable in answering questions along the way and providing outstanding service and results.

"The pics are always in good hands"

The pics are always in good hands. The work is great and they send the originals back.

"fantastic experience in every…"

fantastic experience in every way.....customer service, quality of work, speed in completion, thoroughness of service

"The quality of the scanned slides and…"

The quality of the scanned slides and photos exceeded my expectations. It took just over 4 weeks to get them back. The only issue was that the some of the labels I provided on the baggies were ignored and they came up with their own names for the slide boxes inside.

"The communication was Top Notch"

The communication was Top Notch. Every step of the way I got an email telling me what was happening. The final result was terrific :) Nice memories saved.