"ScanCafe woefully underperformed on enhancing photos"

Overall, I am significantly disappointed with this service. I sent ScanCafe about 1,000 photos. The photos were scanned within about three weeks, so the response time was okay. However, I expected the photos to be enhanced much more than they were. In fact, it is difficult to conclude the "enhanced" photos are any better than the unedited ones. The "enhanced" results are not at all what is shown on the company's website. I get dramatically better results by using my iPhone and simply tapping the magic wand. I guess that is what I will need to do with a large number of these photos. The result will be much better than the ScanCafe service.

In short, as a basic scanning service, I rate ScanCafe as acceptable. In terms of living up to expectations based on the company's website in regard to enhancing photos, ScanCafe woefully underperformed.

"Prompt fixing of a problem"

I put in an order to scan 500 slides, but on review I saw that something was terribly wrong: a broad grey strip cut across most of the scans. I called in, and to their credit, they promptly redid all the scans, and now they look great. This is very reassuring for my trust in Scan Cafe.

"Buyer beware"

Buyer beware - company will set up a monthly recurring charge by default and not send out a receipt each month your card is charged, then refuse to refund these charges

"ScanCafe mostly did what it promised"

ScanCafe mostly did what it promised, but there is one issue that I will report. I randomly sampled a few of the scans and found at least 1/3 were flipped around the vertical axis. This will happen if you are scanning the wrong side of a 35mm slide. This is a mistake they should not be making, and they need to train their staff to avoid it.

I sent them a note about this back in November 2023 and hope they have rectified this.

"So pleased with this service!"

I think this is the third time I've sent old slides to ScanCafe, and I've been thrilled every time. This last batch had two pictures of my parents on their wedding day 60+ years ago. The slides were very dark, and I didn't have much hope that having them digitized would make much difference. I'm happy to report that the digitized copies are great! Just having those two pictures is worth what I spent on the 126 slides. Time to put together another batch of slides!

"Should be called ScamCafe"

The actual length of the film is calculated using this formula: Total Run Time (in minutes) x 16.67. So if you know the total run time please use this calculation.

The statement above was instrumental in my deciding to use ScanCafe for my 16mm film transfer service. It is still up on their website, two weeks after I brought the issue to their attention. I believe that is intentional on their part, because they would not acknowledge the issue during my multiple back and forth emails. You see, there is a lot of competition out there, and if they can reel you in with a lie like this, then they have you. If you fall for it too, your bill will be over two times higher than your estimate.

Another scam they used on me was tacking on a bogus film charge. They backed off of that when I described the contents of my order. They claimed a mistake was made. Maybe, but it doesn't really pass the smell test.

Why take a chance with these people? You can do better.

"Great customer service and results"

Good customer service, whether on phone or in ordering scans online. Subscription service available but easy to cancel. Scans come out great. Recommend.

"I have been using this service for years!"

I have been using this service for many years. They handled my precious photos and slides very well and produced wonderful digital images as I requested. I recently had to ask a favor of their customer service department as I had really old scans that I wanted to download and they had archived them. They responded quickly and I was able to download the scans in a convenient zip file for use. I love this company and I recommend them highly!!!

"Has been great, but this order was bumpy"

I have had numerous fantastic experiences with ScanCafe, but not the last one. Prints and documents were scanned fine on this order, but film negative scans were originally processed with great orange streaks, then re-scanned at my request with copious dust. The dust issue was corrected with a second request. I specifically asked them to be attentive to colors, and many of the negative scans looked washed out, but the white balance was about right. This was not corrected after I demonstrated the problem and a simple resolution. I will be considering other services for my next order.

"Taken advantage of"

I've discovered that after 2 months of completing my order I'm being charged $10 a month for something I didn't know about or even want. I will never use this company again. Be sure and read, if it's even there, the small, fine print.