"My family blanket was beautiful but…"

My family blanket was beautiful but pictures were not real clear to see.

"TRILEROS "

TRILEROS
Generas un proyecto de 200 fotos y te dan un precio, completas el pedido y te sale como duplicado y precio duplicado obviamente anulas uno y SORPRESA cuando descargas la factura en letra chiquitaaaaa pone “IMPRESION 100 FOTOS” envio email, presento reclamación y no hay respuesta.

Después de doce dias no he recibido las fotos ni hay seguimiento del envío ni ningún departamento se ha puesto en contacto conmigo. 🫣

"Your website is easy to use to put…"

Your website is easy to use to put together a photo book. It is a high quality product. However, my book edge was dented during shipping and it’s why I only gave 4 stars. You can feel and see the damage. Sturdier shipping packaging needed.

"Terrible customer service"

Terrible customer service. First of all, they promised me all these discount codes and coupons. Then when I try to reach out to tell them that the coupon and the codes don’t work. They tell me that the 85% coupon they sent me technically says “up to 85%. So really it’s 7% at best. Bait and switch! Then I can’t get a human on the phone to help me figure out why a week after submitting my project and paying over $400 immediately (by the way!) no one will answer me and it shows no progress even though it was promised that it would be to me within 10-12 days. When I ONE time got someone on the phone she was so rude and dismissive. And told me that she wasn’t the “discount department”. And that they would escalate my issue and someone would call me. No one calls me. All you get is Robo emails from ‘people’ that look legit - like they have a name but it’s not really a person. It’s a fake name they used to make it seem like they have humans attending to your issues. Some of the absolute worst customer service I’ve ever had. I can’t even imagine what my project may look like when it comes in.… IF it comes in. This was a super special book that I spent weeks on for my son‘s college graduation gift and I’m not optimistic that it will even get here! Much less on time! I’m so devastated!

Update - the auto reply from ‘Joey’ is also Robo. They don’t do what they say they will. I’m not even confident at this point that my project will ever arrive. And then what do I do about the $408?!

"They are beautiful!!"

They are beautiful!!

"Great Customer Service!"

Although I haven't received the finished product yet, I thought I'd review based on my experience with Lina Nathaniel. I accidentally ordered the wrong size print. I called the number on the website and they were closed for Pres. Day. I then got a confirmation of my order and emailed through that for assistance, knowing they were closed and wouldn't get to me until today. I was wrong! Lina promptly responded to my email and gave me instructions on how to get the size print I wanted and then she finalized the sale on her end and replied with another professional, friendly email. Great customer service!

"Custom Order Picture Book"

My custom order picture book came out perfect with the prints and the paper used is very elegant and smooth within the book; and shipping was fast. 10/10. Thank you.

"Tia Johnson solved my issue entirely"

Tia Johnson solved my issue entirely. Very responsive. She is a pro in customer service.

"have not received my order"

have not received my order. Paid for rush order. Reached out daily to get updates and received no updates at all. Lack of communication, most likely a scam.

"the blanket in the middle everything…"

the blanket in the middle everything was messed up. heads were cut off, pictures were black & one of the pictures looked like it was a double exposure. I can't believe you send out product without looking at them. I contacted customer support asking for a new blanket to be sent to my sister as the first one is HORRIBLE...I still have NOT heard back from customer service. I am not sure if I will use your services again unless you send a new blanket to my sister as it was a present as my dad passed away & this blanket is just horrible looking. poor quality. I took a screenshot of what it was to look like when I ordered it.