"Door Locks"

Came on time very helpful. Did a good job
Would recommend

"Great service got all sorted quick will…"

Great service got all sorted quick will recommend

"Excellent service "

Ross has been outstanding with his communication and understanding . Really appreciated his speed and sense of urgency !

"Phone call was handled by ELLIE"

Phone call was handled by ELLIE. The way she handled my request was outstanding. That was sheer class. She made my day. Wish we could have someone like her everywhere. May god bless you Ellie. You are a shining star with a very bright future.

"All was done on time and l was always…"

All was done on time and l was always informed regarding the engineer visit snd outcome

"Scott was very understanding and helpful."

Scott was really understanding and helpful. He rearranged my appointment and alleviated my concerns.

"Blocked Drain"

My drainage problem was dealt with very quickly and efficiently.

"Hot Water Outage - Unacceptable Service (Issue Still Unresolved)"

This review details the extremely frustrating experience with the recent hot water outage repair at my property. As of writing this review, the issue remains unaddressed.

Despite the issue being classified as an emergency, the lack of hot water has persisted for nearly a week due to a series of missteps. The plumber visited the property twice, each time failing to bring the necessary parts to complete the repair. This resulted in further delays and extended the period without hot water. This lack of preparedness and inefficiency caused significant inconvenience and disruption to daily life.

The situation was particularly concerning as it was flagged as an emergency. The repeated need to order parts after the plumber's arrival suggests a significant lack of planning and communication within the service team.

Overall, the service provided thus far has been completely unacceptable. A clear improvement in communication, planning, and part availability is necessary to ensure a swift resolution and prevent similar situations in the future.

"I received a very good and fast…"

I received a very good and fast response from UW today when I had an issue with my drains. Satchin Medappa managed to get an engineer come and investigate and solve the problem.

"Call answered quickly"

Call answered quickly, not kept waiting in a queue for ages. Very polite & helpful lady on the phone