"Leo!"

Leo, from Preferred Management at Utility Warehouse, was ever so polite, not to mention friendly, knowledgeable and knew exactly what he was doing.

My issue was a rather unusual one, but he took the time to search the internet to see what exactly I was speaking about.

He’s an asset to the UW team. Thanks, Leo!

"Really helpful"

Really helpful, quick advice and support from the calls team.
My plumber out that day to review my emergency.

"When I rang UW Ryan answered"

When I rang UW Ryan answered. What a helpful fella he was. Nothing was too much trouble & he answered all my questions. Thank you.

"Check Your Boiler Cover"

This telephone experience to make a claim on my boiler cover was positive but I was surprised to hear that although my cover is up to £4000, this DOESN'T include a new boiler - I only get £500 max towards a new boiler. The £4,000 covers other damage that may be caused during repair.
Also, with the cover, you get an annual boiler service but you need to remember to book it. It would be kind if UW sent customers an annual reminder for this. So, 5 stars for the guy I spoke to but only 3 stars for the cover.

"The Perfect Emergency Response"

Prompt direct answering. No numerous automated options which mess your head up 🤯 Paul was helpful, polite and crystal clear with his comments.
Just the way it should be when you are having a home emergency.

"Great service Excellent service engineer very careful…"

Excellent service engineer very careful offered to cover shoes to protect my carpets very polite

"Very good customer services."

Was very happy he took his time to look at our precious history of the issue we are having with our hot water and accepted this as an ongoing issue which it is.

"Ryan the guy who dealt with my issue…"

Ryan the guy who dealt with my issue was terrific so calm and helpful. Well done Ryan

"Ryan was so helpful and polite"

Ryan was so helpful and polite. Great, quick and easy experience. A credit to the company and deserves a pay rise!

"Ryan - Excellent customer service"

This morning we had no hot water. At first I thought it was just the shower but it was a boiler fault. Ryan was extremely helpful and professional. I now have a plumber booked for today which is great.