"Was referred via our household…"

Was referred via our household insurance due to suffering a blocked drain. Preferred Management arranged for a local drain clearance company to come out and clear the blockage. We were kept informed as to when to expect them and the two operatives were polite and worked efficiently to locate the blockage which turned out to be on an adjoining property and therefore not within their remit. We were advised as to the next steps to take and whom to contact.

"Ryan was very friendly even first thing…"

Ryan was very friendly even first thing in the morning , I had no waiting time and he was helpful and efficient.

"PMS ok"

Good comms from PMS, arrived just within time scale, nice guy, cleared blocked drain but sink still flooding garage. Was told the toilet and sink would be flushed or roded by insurance co. ?

"Ryan was very kind and helpful"

Ryan was very kind and helpful, we are very satisfied.Great service

"No hot water help!"

Came home from holiday to lukewarm water and then none! Called UW insurance and they sent someone within 2 hours of my call. Needed a part and back by the next day and hot water working again. Danny the gas engineer and his partner were very friendly and professional and sorted the problem extremely quickly. Would highly recommend and deserve 5 stars

"Excellent service"

Explained process in-depth

"Ryan was very helpful in dealing with…"

Ryan was very helpful in dealing with my claim explaining everything clearly

"Good service"

Polite and quick to respond to making appointment to solve a problem.

"Ryan provided excellent service talking…"

Ryan provided excellent service talking me through the process

"Exceptional customer service"

The gentleman, Paul, I spoke to on the phone was absolutely amazing, extremely helpful, knowledgeable and polite. He showed compassion and understanding for our issue with having a 5 month old in the home and worked for a swift resolution without over promising but doing the best within his ability. I cannot rate his customer service highly enough.
I do hope he is able to get the recognition he deserves.