"Efficient"

Efficient, no-nonsense service

"The perfect insurer"

The perfect insurer. So.easy to claim, customer service it A1, they reply to emails incredibly quickly. I've claimed off them a few times and I'm always pleasantly surprised at how easy it is.

"True Traveller were excellent and…"

True Traveller were excellent and really quick in sorting out my claim for my lost bag. It meant that I was able to get valuables while I was waiting for my bag to be found.

"Excellent service "

Really good handling with my case giving peace of mind and reassurance.

"Amazing experience"

Amazing experience! They answered the same day I did the claim, and it was easy and fast the communication.
I was speaking with Patrik!
I reccomend them!

"They Reimburse Medical Claims"

Update 15/07/2024:

I've changed my rating from 1/5 stars to 4/5 stars. I think that it's unfortunate that I cannot rate True Traveller separate from their partner - AXA as I would rate True Traveller as a 5/5 and AXA as a 2/5.

True Traveller has always been very responsive and very prompt to reimburse out of pocket expenses. After sending screen shots of the bill from the hospital app to True Traveller, they reimbursed me the same day. They also provided a thorough explanation of the delay in payment - the US hospital had refused to give AXA the invoice.

The reason why I give AXA a 2/5 is because of their lack of response. I emailed them on July 5th for an update as well as July 10th - and they ignored both emails. They were also uncooperative - the hospital asked for a claims address to provide the invoice to, but AXA would not give me this address.

Original review:
Avoid! I took out travel insurance because I was going to be traveling to the US with my baby and wanted to be extra safe. Unfortunately, my baby needed to seek urgent care in the US. True Traveller outsources to AXA who agreed to pay for the ER (I have this in writing) but then never paid the hospital and also ghosted me - they stopped responding to my emails! We went to the ER on May 31st and it's now July 12th. I called True Traveller directly who assured me that AXA would get in touch with me right away and still have not heard back. Now the US hospital is contacting me via the hospital app every day for payment and says that they cannot get in touch with my travel insurance. The bill is $4,152.

"Really impressive service. "

We had to claim for my partner’s emergency dental work, and the exact money for the claim came into our bank account in a matter of hours. Khatia was our agent and she was extremely efficient.

"Wonderful customer service "

The claim process was promptly addressed by very good customer service. Very easy and trouble free, I will certainly be using this service in the future.

"Unfortunately had to use my insurance but making a claim was quick and easy "

Having used True Traveller for 2 big trips, I unfortunately needed to use the insurance for my latest trip. The claims process was quick and easy! The prices are always competitive which makes it even better. Thank you for looking after us I will use you again and have already recommended to friends before needing to make the claim.

"Incredibly fast reimbursement "

Last Saturday evening I ended up in the ER of a huge private hospital in Delhi because of a thrombosis event. I submitted the report and bills from the hospital to True Traveler and received a reply less than 24 hours later, and the reimbursement very quickly after that. Very simple, straightforward and fast. This is the second time I use true traveler as insurance for longer travels in India but the first time I needed to make a claim. Very happy and grateful for their service.