"Excellent service & Customer Service!!!"

Excellent service & Customer Service the only laundry service worth its salt - Punctual Professional & Polite!!!

"My clothes look new!"

For me, Laudrapp is the best laundry in London. Great service, my clothes look new.
I trust 100% on them.

"Great service and on time"

Great service and on time

"TERRIBLE"

Well well well.... Where do I start. This has to be the biggest fall from grace I have ever seen. Zipjet was fantastic - again like everyone else - since the merger they have been horrific.

Like everyone else, missed pick ups, deliveries, and was topped off by "losing" a new expensive designer jumper.

Ill go a step further than the rest, and say that I suspect items are being stolen. I have also messaged a couple of the investors on LinkedIn with a response so hopefully something changes here.

In the meantime, I have switched to LaundryHeap... and it is excellent

"When it works it’s fine"

When it works it’s fine, but when the driver decides he wants to go home so just stops delivering without any notice and there is no one to talk to, then next morning the support cannot contact the depot and so cannot rearrange delivery and you have to fly off to the Middle East without any suits it gets quite depressing. As days have passed they still have not told me what’s going on and if I will ever get my suits. To be honest it is shocking and no one has contacted me about it, it’s like they do not even see a problem. Shocking service.

"It got a lot worse after the merger"

I used to use this service a lot, but I've noticed a steady decline since the beginning of the year. While looking for other players in the market I've found out that they merged with some other company. I guess that explains it. I can't compare with other services as of now. But after getting severe delays on the delivery times (even a straight up cancel) and increased prices I'm looking elsewhere. Even little things like they used to have this adhesive barcode to mark your laundry, which I enjoyed, they've now changed to piercing my clothes with a safety pin.

"The convenience cannot be beaten"

The clean is good quality, they use local dry cleaners. The convenience cannot be beaten. I am never doing my own ironing ever again.

"Missing suit for funeral"

I have been using this service for a long time and in recent weeks it has been just horribly unreliable.

Tonight, they tried to give me another man’s clothes, and I am now without my suit for my best friend’s funeral tomorrow.

I found my shirts attached to another man’s clothes in the delivery van. The driver is always kind and helpful. But I am at a loss without my suit for tomorrow’s funeral - it’s adds significant stress to an already very sad time.

"Bedding"

King feather duvet & topper - good as new!!

"Ticks all the boxes"

Ticks all the boxes: convenient collection and delivery, with one-hour timing windows, not too expensive and - most important - beautifully cleaned stuff.