"Bombarded with sales calls, had to block their number"

Just went online to look up costs of storage, but you have to provide email and phone details before they will reveal their prices (unfortunately this seems to be a rather unnecessary but common practice for storage companies).
I was then bombarded with calls, texts and emails trying to sell me storage space.
I've had to block their calls, texts and emails and will be raising a formal complaint to offcom.
Tantamount to harassment
I certainly will not be using this company based on this aggressive behaviour.

"The guys are so great"

The guys are so great they help me out when ever I have a question, Gareth is so fun to chat to when I came in.

"Charged for unit after vacating space"

I was ready to give a good review until the time came to vacate my unit. I rented a unit for over a year while we were sorting out all the things from my mum’s house after she moved in with us. It was expensive, but the unit was nearby, so very convenient and we really had nowhere else to put the huge amount of items. Even when prices were put up, I had no choice but to continue with the rental. I asked to be moved to a smaller unit but the saving was negligible considering how much smaller the unit was.

I emailed to inform the company that I would be leaving the unit before my next month’s payment was due on the 15th of October, and asked them to cancel the direct debit. I had a reply saying it was too late to do that, but if I let them know as soon as the unit was empty, I would be given a refund. I pretty much broke my back - almost literally - to move everything out of the unit in time. I had no help and it was extremely exhausting, but I managed it and went to reception to report to the unit was empty. Again, I was told I would get my refund.

I then had an email saying the refund would be actioned on the 17th of the month and would show up in my account within 24 hours. When this didn’t happen I emailed but had no reply. I then managed to get through to customer services - a miracle - and the man on reception offered to put it straight through to my card. We did this, and he literally mentioned the correct amount of £217 as he was doing the transaction.

I was therefore very taken back to later find that only £124 had been refunded to me. When I enquired, I was told that I hadn’t given enough notice, and so I had been charged up to the 26th of October. This means that the unit was technically mine to use for another two weeks, but my account had already been closed down well before this. Having spent a huge amount of money renting this unit, I am disgusted that I was misled in this way. At no point was it mentioned that I would be paying for an extra fortnight – if I had known this, I would have spent much more time moving things and sorting out the items as I went. They have basically charged me £94 to have a space to which I no longer have access. I will be posting this review on Trustpilot and will advise everyone I meet to avoid this company at all costs. I don’t blame the guy on reception - he has always been very helpful; I suspect he gave me the right amount and the company then altered the payment.

"Terrible "

Terrible , guide you in with low prices, now paying £153 a month for 10x8x8 , insist on Insurance. Good news now with company that gave me 20x8x8 twice the size for £120 a month fully insured. Like for Like £80 for same size.
Advise , look around anyone will be better.

"I have received nothing but headache"

I have received nothing but headache with this company. They’ve increased prices without prior notice (upon enquiry, they confirmed they held my details correctly but my emails were still sent to a complete stranger?!

Then after paying via direct debit for 5 months, I have received credit control emails saying I’ve missed payment. How can this be the case when I pay monthly via the DD option?! I requested an investigation into who had varied this change without my prior consent. I asked for an investigation into this as it’s deeply concerning that changes can even be made without authority.

Still No explanation - beware if Andrew Burton, rude manager

According to them

"Rare to find such good customer service "

I wouldn't usually bother writing a review for something like a storage company but every interaction I've had with this company has been excellent and I actually felt compelled to write a review.

So rare to deal with a company nowadays that isn't just terrible.

"Locked in or locked out every time!"

Unfortunately my experience with this company has been very bad so far. I have been physically locked inside the building on multiple occasions for hours at a time with either nobody answering the number provided for help or nobody being able to actually help, only being let out by other customers arriving. I have also been locked inside the gates when leaving and being told my pin isn't working and to contact management (this happens every single night I visit the site now) and leads me to being locked in for long periods of time yet again, and now tonight I tried to go and I couldn't even gain entry to the site because my pin wasn't working, rang the out of hours help and they said there's nothing they can do and that I have to wait until tomorrow morning. I am very upset as I pay extra to have the 24 hour access and I am not getting what I'm paying for and keep getting locked in every time, this needs to be addressed ASAP.

"Our experience was absolutely…"

Our experience was absolutely exceptional! The customer service was 100% 10/10 highly recommended this company (broadfields Aylesbury) a special thanks to Anushka at reception for all her help!

"Positive experience…"

Truly seemless and positive experience from start to finished.
I used RSS Leeds Ring Road from February to June 2024 to store items inbetween selling, and buying a house. From the start Tony at the reservations team was brilliant in understanding what i needed. I opted for a 20ft container which looked brand new when i walked in so i was very happy with this. No concern with damp or anything like that during the time i used it. Inside was bone dry throughout.
Becca Elcock at the customer service team also very helpful throughout my time using RSS and also Andrew Burton at the Leeds facility, very helpful and great communication throughout. I am happy to recommend these to anyone and if needed, will use them again.

"Excellent storage solution"

Excellent storage solution. Used it for 6 months now. Always trolleys available, excellent secure access 24/7, clean dry and secure. Peace of mind. Very helpful staff.