"Useless service"

Yodel recorded my parcel as delivered, definitely not, then went through the time wasted effort to resolve the problem, with no outcome. Claimed to have delivered to my white door, when I have a large dark brown wooden door. But they are adamant it's was still sent to my address!!!??
Pathetic

"Useless service and poor Customer Service"

Parcel of time sensitive items arrived at a whistl Depot on 13th on 18th STILL there.
Chatbot is useless, tells you to use the tracking ( that I'd done before initiating chat )
Human on chat seemed sypathetic but basically refused to help, after about a 5 minute wait saying I need to contact sender.
I would strongly recommend against using WHISTL they appear not to care about customers

"💩💩💩💩💩💩"

I’m not gonna write anymore you can just read the transcript of my complaint- anymore effort is not worth my time.

“To whom it may concern,


My order that I placed through abebooks.co.uk with a retailer webuybooks was to be delivered with your company (tracking number JD00022xxxxxxxxxxx). However, the package as you can see below is still at the depot, after having the delivery scheduled multiple times.

image0.png

I called the number provided on the website in order to receive more tracking information, however they guy told me that he actually has less information than I do and it’s better if I track my item through the website. Which I’ve already done so. He also said that he doesn’t know what’s happening, most likely parcels lost and I need to contact the retailer to get a refund or a replacement. As I bought used books, the items are irreplaceable, and are sold at different prices now, so both options aren’t ideal for me. No acknowledgement of your company mistake, no apologies.

As I didn’t receive any help regarding my issue, I wanted to put a complaint via phone. As instructed on your website, I dialled the number that was the same as previously for general, business, media or tracking enquiries. As there was no option for complaints and I as already spoke with the tracking department representative, I chose to speak with the general enquiries/reception. The lady asked me, what am I complaining about, to which after explaining my complaint, she told me I’m dialling the wrong department, I should be speaking to the tracking department. To which, as I already mentioned, I already spoke and it’s not tracking information I’m looking for but to put a complaint. All I hear, is putting the blame on another department to deal with the issue instead of doing your job. She spend a minute trying to find where should I be directed, she said she doesn’t know the number nor the email. I told her that on your website it says complaints can be made on the general enquiries number. After that, the phone went silent, after waiting a minute and talking to the lady and not hearing response, I hung up.

So, first of all I would like to put a complaint due to the lost package and second of all I would like to put a complaint due to the employees behaviour. They need to be trained better to 1) deal with customers (I wasn’t difficult or shouting, remained calm the entire time, can’t imagine them behaving if other customers weren’t like me); 2) learn departments, where to transfer calls to, as that’s what a receptionist job is (from my personal work experience as a 3 year receptionist); 3) acknowledge “I don’t really know” and “can’t help you with that” aren’t great answers in customer service especially when you can’t give them the next step (except contacting the retailer, cause it’s not their fault, it’s yours - you lost a parcel); 4) not to ignore a customer on the phone, if putting a customer on hold, letting him/her know that they will do that. Overall, general essential customer service training and how to’s is severely lacking. If you need anymore tips for customer service training, you can hire me as such, cause clearly you need help.

And if you can, please just find my parcel and deliver it to me.


Thanks.

Best regards,”

"AVOID ALL SELLERS THAT USE THEM"

It seems my second AND LAST order from Yaheetech is lost in a Whistl Depot.

I DID order via amazon so have the A-Z Guarantee - IF that means anything anymore.

DO NOT bother using their bot let alone speaking to an assistant - insulting useless waste of time.

Tracking info provided by Yaheetech UK.
Delivery By Whistl Group.
Tracking ID: JD0002231048426806.

"Delivery driver didn't even attempt delivery"

Delivery driver didn't even attempt delivery. Just changed tracker to "can't find address" we live on a main road...
Didn't call or anything. Delivery attempted on a Saturday, customer services not open on Saturdays. Absolutely terrible.

"Waiting since late october"

I ordered a skin care product sometime in October. The tracker is stuck in collection scheduled since the beginning or so of November. Thankfully the seller has refunded me but I doubt that I'll buy from any business or person that uses whistl for delivery.

"If only it were possible to give zero…"

If only it were possible to give zero stars.

Delivery attempted, even though it wasn’t, now none of the tracking numbers are even recognised by their own system.

"Terrible service!"

Ordered a part from China on 10 December and it was despatched on 12 Dec arriving in the UK on 19th and at Whistl depot on 22 Dec, and it has been there ever since. How can it take as much time to get from China to the uk and then sits in the depot for as long!
This company is the pits! They were crap when they were TNT and they are crap now!

"'At Depot' for 13 days now'. No updates."

Ordered Christmas present from Amazon for daughter on 7th of Dec. Shipped with Whistl on 9th of Dec. 'At Depot' since 15th Dec after it says 'handed over to Royal Mail'. I know Royal Mail has been on strike but they have not been on strike for 13 days is it. I don't know when I will receive this. Will contact seller but I doubt I will get anywhere. I should've looked at the seller and opted for 'Fulfilled by Amazon' instead of using a third party seller.

"USELESS !"

Meant to deliver for Christmas but has been at there depot since 16th December. Useless