"Capital Repairs not refunding money"

Capital Repairs not refunding money
Capital Repairs cancelled our repair. On 9th January I asked for a refund of the money paid up front. They said 10 working days. Very poor customer service.

"Diabolical "

Whole experience with this company has been thoroughly frustrating, disappointing, awful!
I have had them come out to repair my gas hob ONLY FIVE TIMES! First engineer was utterly useless and did not know what he was doing. Ordered parts and hob still not working. The second engineer identified that the first one had in fact made matters worse by removing something he should not have. Had an engineer called Kam out the last time who told us that a part - already paid for by us - he believed to be faulty and would get that reordered for us.
Resolutions team previously had been supportive and we felt assured at least that it was going to be finally sorted. Now Mark Smith has emailed me saying we need to pay another £150 or so for parts - which means I will have paid almost £300 to date. He has completely ignored the fact that the company’s own engineer told me that the previously ordered part is faulty and should be replaced at NO cost to us and how many times the company have been out to try to repair the appliance.
Honestly wish I had never come across Capital Repairs. Save yourself time, money and a big headache.
Looking to contact Trading Standards as no company should be operating in this terrible manner.

"Capital Repairs not refunding money"

Capital Repairs cancelled our repair. On 9th December I asked for a refund of the money paid up front. They said 10 working days. Still no refund and now been advised its another 3 to 5 working days. The mysterious Karen Pallister I was advised to email following my original review has never responded. Very poor customer service

"Rating this as one star because its not…"

Rating this as one star because its not possible to rate ZERO. Booked via Capital Repairs as they are based locally, but they do not advise you this is no longer a local shop service and has been bought by a national group, Pacifica. Paid for a repair on 2nd November, then paid for parts and my machine has still not been repaired. Multiple appointments where engineers failed to attend, and most recently an engineer attended but without the neccessary parts. Do not use this company, also trading as Pacifica and don't be fooled by the local telephone number.

"AMAZING AMAZING AMAZING"

I was really stuck as I had been given a replacement dishwasher from my insurance company. I used Capital repairs to disconnect my old dishwasher and install the new one. Franco the owner was fantastic and knowledgeable with the advice he gave and the team that came to my home were friendly, CLEAN and efficient.
I am now going to use Capital Repairs to buy appliances going forward - no more going to the big chain stores. A really helpful place and I can't recommend them enough!!!!!!!!

"Over a year later and hundreds of…"

Over a year later and hundreds of pounds down my cooker is still not repaired. First person came. Not corgi registered so could not deal With gas. Okay, so I wait for a new appointment many weeks later. Man comes, does not have parts, promises to come back with them when they arrive. Replace his parts, leave cooker not properly put back because it is “too heavy”, says job is done and leaves. Job not done, still not lighting properly. Comes back a couple of months later, diagnoses new parts needed, couple of hundred quid later get them installed, still not fixed. Many months later, same thing again, a couple of hundred quid lighter, claims it’s fixed, it is not. I’m told I cannot have a refund, as parts (which I do not need have been installed. I’m now told that the reason it can’t be repaired is that there is rodent damage visible from the back. If this was a problem from the start, why charge me several hundred pounds for parts I did not need, making repeated visits to install them. All in all, not a happy experience, and not entirely convinced that The Engineer really knew what he was talking about. I would strongly advise people to avoid this company. I should, to be fair, note that I have had a refund of the last set of parts, but not the total costs I have paid to this rather useless company. They claim the work is guaranteed but this is meaningless. It is not.

"Daniel Lewis was Brilliant!"

The engineer sent (Daniel Lewis) to my elderly client to check why their gas hob wasn't working. He arrived within the specified time frame I was gives, he was courteous and well mannered. He had the hob repaired within minutes, leaving my clients over the moon! Highly reccomend Dan to anyone!

"Poor admin, excellent repairman"

Job no. 11799759

This was a story in two halves. The drying function on our Haier washer dryer stopped working, and I contacted Capital Repairs. Like other reviewers we were expected to pay £108 in advance, which made us feel uncomfortable. Then we were told a repairman would come to visit us on a Tuesday, so I took the day off work to be there. No repairman. I came online and saw the numerous 1 star reviews here and tried to cancel the repair. Then on Wednesday I was told that someone would come on Thursday, which I couldn't take off work. I tried again to cancel the repair, but received no replies to my emails. Eventually we learned that Dan, our repairman, was going to arrive at 8.00 in the morning, before I had to go to work, and that seemed OK. In fact he turned up a quarter of an hour early, and was excellent; polite, friendly, efficient, and clearly very knowledgeable about washer dryers. He got down to the job straight away, took the top off the machine and quickly discovered the problem: a little piece of fluff wrapped round the thermostat sensor. Then he checked the rest of the drying unit to make sure there wasn't also too much fluff in the fan: there wasn't. From start to finish the job took about 45 minutes, and the dryer has been working ever since. He was clearly glad that we wouldn't be needing a new drying unit, and pleased that he'd done a good job. He was full of apologies for the fact he'd been given the wrong day. It couldn't have been better service from the repair point of view, but Capital Repairs might try harder on their scheduling.

"Horrendous company !"

Horrendous company !

"Very poor service. "

I had a faulty fridge and contacted this company for repair. They responded and requested I pay 108 pound which I did. The fridge was seen by them and they said there was a fan that was faulty, but could be replaced which will cost between 25 -50 pounds and I agreed. Whenever you call them to discuss they will just say they are not getting some of the fan to replace it.
About a month later, they called requesting I pay another 99 plus pounds before they will come and fix it which I declined because It was too much just for a fridge which was bought about 200 pounds.
This is very disappointing after paying 108 pounds to them without having my fridge fixed.