"Have converted my husband to the joys of Instant Teas"

My husband was never one to experiment with something new but now he drinks more fruit teas than me! We really enjoy them iced and find that they are great when you have a cold or sore throat. So soothing. I also make ice cubes with our 'tea of the day' so it doesn't dilute the taste. Wouldn't be without Instant Teas in the cupboard.

"SUPERB AS ALWAYS"

Whittard products are high quality, beautifully presented and always arrive on time.

Their customer service is easy to get through to and the staff are helpful and swift.

"More Tea Vicar!"

Ordered on line and it took approx 5 days to come. When it did the order was totally wrong! Phoned customer services and they were delightful, correct order sent and it arrived the following day. We were even aloud to keep the wrong tea. A shame the wrong tea was sent as it was a gift, but these things happen and customer services made up for it.

"Very disappointed"

I was sent a Whittard's promotional voucher by another trader from whom I regularly buy wine. I ordered the item, applying the promotional code, then was encouraged to shop further to get free delivery. I added further purchases, including some drinking chocolate on a 3 for 2 deal. Only when I was on the point of making payment did I realise that I had lost the original promotion, and was being charged full price for the item for which I had been sent the voucher. I wasted considerable time back-tracking to find out what had happened, and discovered that the 3 for 2 had wiped out the original promotional code. Since the voucher was to encourage me to visit the site, it seems bizarre to penalise me for doing further shopping. More than this, there was no warning that this would happen, and I was nearly conned into paying £18 instead of £5 for the "special offer" which was used to attract me to the site. I put a comment on their Facebook page, and have had the usual, bland, "sorry you had a bad experience, we understand your frustration and will pass on your comments" responses. I have always thought of Whittard's as a quality firm, but this has shown me a different side of them. I have occasionally used their shops, but have never been on the website before, and will not be using it again.

"Whitards"

Propmt delivey package very nice some free samples nice surprise

"Instant Teas."

Always enjoy the instant tea, ordered the Turkish Apple which we all like but thought I would try the Mango and passion fruit which is delicious.

"Good value"

I loved trying out new flavour iced tea which kept very well is the nicely designed tea jug

"excellent"

Have had this rose tea before as a gift in a box with a mug and small teapot so have often bought the tea from Reading store. Nice now to have the rose mug and the tea in a lovely tin to match the mug. Also ordered the black mint and a white afternoon tea in tiny tins in a gift pack. The mint is really good but not tried the other one yet. Very happy customer and to have it delivered even better

"something wrong"

I used the code SUMMER but I did not receive the tea pot.

"A Quality Company With Quality Products"

When I received my order I discovered that sadly one of the products had been damaged in transport, I emailed them a picture and explained what the problem was. I instantly got a reply and they dispatched another without any fuss, or cost to me. Very good customer service, and the products are incredible. Would recommend to anyone.