"Fast service "

I have an old model Hozelock pressure sprayer which needed new ‘O’ ring seals. Sean quickly identified the parts required and gave me a link to order them.

"Great Customer Service"

I called Hozelock because i had a problem with my pond pump. Staff really nice and helpful. The problem i had was dealt with by Ross, he was extremely helpful with the issue i had. He dealt with the problem so efficiently! I will definitely use this company again and will advise anyone else i know who has a garden pond….to use them! Thanks again.

"Customer service "

Item developed a fault, I reported it and received a very quick response and resolution. Could not fault the customer service. Thank you very much.

"Replacement part."

Bought a hozelock system two years ago. The day after the guarantee expired the spray gun sprung a leak. I contacted Hozelock and they immediately agreed to replace it. You can’t argue with that! Thanks to Cholie.

"Tim customer services is a star "

Tim in customer services was extremely helpful and resolved my problem with the 40m auto reel.

Very good as usual as a company with after service

"Brilliant Service - 10/10 would recommend Hozelock"

I purchased a hose a while back and it developed a fault. I contacted Hozelock and Alfie picked up my case and handled it brilliantly. After confirming some details and providing some documents a replacement was despatched. Absolutely love to see companies standing behind their products and the guarantees they offer. Thanks!

"warranty claim solved"

Got a warranty claim solved within a day - very pleased with the responsiveness

"Lovely hose, be careful if own a pressure washer."

So I bought the Tuffhoze for my new AVA pressure washer. A lovely looking hose, 18mm wide but unfortunately comes with aqua stops fitted that cannot be removed.
All the top brands of pressure washers will state in their user instructions not to use aqua stops or risk damage to your machine.
It is all over the web, check it out before buying.
Had to return mine sadly. So lightweight too!
Hozelock, why not make a Tuffhoze with standard fittings too? Problem solved!

"First class customer service"

What excellent customer service!
Tufflock hoze split a few days before being 12 months old. Contacted the customer service team and they have been super efficient and helpful, sending me a replacement hoze under the guarantee without issue. Responsive to emails, polite and professional - if only every company operated in this manner (Sean in particular needs specific praise-thank you!)

"Even though I had to claim three times…"

Even though I had to claim three times on a warranty for an expandable hose, customer service was excellent. Thank you.