"Horrific instructions"

Horrific instructions. Even their YouTube video is unclear. The pieces in the box do not even match those on the video. Avoid.

"Amazing Aftersales Care"

We have always purchased our hoses from Hozelock and have always received amazing after sales care and service from Chloe and the rest of the team. Thank you! 😊

"absolutely excellent customer service…"

absolutely excellent customer service in thought it would be a battle to get a replacement but completely the opposite Chloe very kindly arranged a replacement in receipt of my email nice to deal with. Company that puts its customers first

"Poor quality and unreliable. "

Now on my third hose. The first two I bought early to mid summer last year continually failed to automatically reel in the hose. Took them back and the retailer found the same so replaced them each time. This third one we got was late summer and seemed ok but was rarely used. Using it now at Spring time as we get the garden and patios underway and it is doing the same as the previous two, although if one persists with many attempts it does, so far, eventually reel in . Won’t be buying any more of these as clearly there are issues with the springs that make them far too unreliable and frustrating to use. Def would not recommend them.

Thanks for your very prompt response. As hose has failed again tonight I have taken two videos of the issue and sent them to your support as requested. Obv if I am doing something wrong I will gladly review accordingly

Glad to say issue now resolved. The support team, Ross Cumberlidge great guy, was amazingly fast and very helpful. New hose direct from the production line now on its way so here’s hoping this will be an end to this matter. Many thanks Hozelock and Ross

"Excellent customer service"

Excellent customer service, very helpful it’s just a shame there Hozelock 25m Tuffhoze isn’t the same excellent quality as there customer service

"A man called Alfie at Customer Services"

A man called Alfie at Customer Services
A part was missing from a recent Hozelock Hosepipe kit purchase
Alfie was on the case- very pleasant attitude- apology and sorted out the missing part and arranging delivery
Excellent customer service- a credit to Hozelock

"Hozelock Multi Spray Gun"

Having had a fault with my Hozelock Multi Spray Gun bought through Amazon I contacted Hozelock direct for assistance.

Chloe in the Customer Services Team was excellent in resolving the problem...very professional and very helpful....

Many Thanks

"Broken Part Replacement"

A spring nut broke after several years of use on my Hose Reel. I could not name the part so emailed Hozelock customer service with a picture of the damaged nut. Within 30mins Tim had responded with the name of the part I needed & with an hour I had ordered it.
Excellent customer service
Gail

"Leaking reel"

I had a problem with my hose reel leaking from the bottom and phoned Chloe at Hozelock to ask where I could find instructions on how to take the unit apart to see what was wrong with it. Chloe said that taking the unit apart was not something that they recommended and much to my surprise offered to send me a new reel. I was very impressed and would not hesitate to recommend Hozelock to anyone.

"Hozelock 30m auto hose"

I had a problem with a Hozelock 30m auto hose not rewinding.
After supplying a photo of the product and a scan of the purchase receipt, Tim arranged for the despatch of a replacement - all within two hours of my first email to Hozelock!
Excellent service - would definitely recommend and buy again myself.