"Hozelock garden hoze "

We bought a farden hose over a 12 month ago for some reason we had problem with the water going through this year I rang Hozelock spoke to Sean there was no problem he said he would replace it with no problems he was really nice and mire than helpful we always buy Hozelock accessories for the garden and will continue to do so first class customer service

"I have a defective hose gun and…"

I have a defective hose gun and contacted Hozelock by email.
Within an hour I had confirmation that they had received my enquiry and were looking into it.
The issue that I had was resolved within a working week in a professional and polite manner.

"Leaky hosepipe."

Very happy with the service I had sorted out the problem straight away no problem. Top class.

"Great customer service"

Thank you Hozelock, great customer service.
I have used your kit for many years without any issues so I was disappointed when I had an issue with one of your products. However, I had a great response from your customer service team who promptly resolved the issue. Faith restored. Many thanks.

"Genuinely good Customer Service from Hozelock"

Having had to claim under Hozelock's warranty I was pleasantly surprised by the quality of their response.

Unlike a number of other companies I have dealt with, Hozelock customer service lives up to its title.

Good products backed up by great support.

Thanks to Tim for helping me on this occasion.

"Excellent Customer service experience"

Excellent Customer service experience

"Excellent customer service"

Excellent customer service. Bought a Tuffhoze three years ago. It is superb in that it doesn't kink or get knotted. Unfortunately the hose attachment on the end no longer retains it's grip on any items. I contacted Hozelock with my guarantee details, sent them a short video and photograph and within 2 hours had agreed to send me a replacement hose. Very impressive service. Thank you

"Great service from Tim "

We had a hozelock hose that split after about 18 months. Contacted customer service and spoke to Tim who was brilliant so helpful. As the hose was still under warranty he has arranged for a replacement to be sent straight to our door free of charge.

"Amazing customer service from Tim"

Amazing customer service from Tim, replaced our faulty auto reel 40m hose.

Thank you.

"Hozelock to the rescue!"

I bought an autoreel hose via EBay ,I did not realise EBay will only accept returns on faulty goods for 3 months after purchase. The auto reel stopped working approximately 8 months after the purchase date.
Hozelock customer service, and in particular Olivia, were fantastic and replaced my hose free of charge.
Really good customer service thank you. I will be using Hozelock again!