"Excellent customer service on every level"

Fantastic and speedy customer service. Wish all the companies I deal with were all as helpful and professional as Hozelock have been. Thank you.

"Fantastic customer service."

Fantastic customer service.
Instant reply to my email query. Straightforward informative reply.
Faulty spray gun still covered by guarantee replacement to be delivered. I wish every company was as professional as Hozelock.

"Quality used to be good but now cheap and not fit for purpose."

Hozelock used to be excellent quality. However, lately, the quality of products has dropped off. I have spent much money from the auto timer to hose pipes and garden irrigation systems, and all have gone wrong. The auto hozelock lost communication and won't connect. The garden hoses with a lifetime warranty keep splitting inside after less than two years, the plastic hose variable spray keeps splitting, and the garden watering system keeps leaking around the quick-fit connections. Hozlock has never replied to my complaints, so from now on, I'm buying Gardena

"Great Customer Service"

I bought an auto reel Hozelock 2 years ago and recently it developed a fault. I contacted their customer services and was dealt with by a person named Sean. They sorted out my issue promptly and sent out a replacement. Yes you can get cheaper but when it goes wrong it’s worth paying a bit more for 5 star customer service like this

"My Hozelock Autoreel stopped reeling in…"

My Hozelock Autoreel stopped reeling in & so contacted Hozelock Customer Services, as it was still within the 2 year guarantee.
I got a reply from Tim the next day & after explaining the problem, he sent out a new replacement unit. I received it 3 days later.
Its great to see a company that actually provides excellent Customer Service, instead of just lip service.
Well done Tim.

"I was very impressed with the customer…"

I was very impressed with the customer service , Tim was very quick to respond to my emails and is sending me a replacement hose reel.

"Replacement has arrived and please…"

Replacement has arrived and please accept my thanks in dealing with as promptly as you did, it is really refreshing to deal with a company that understands customer service and I will prioritise purchasing Hozelock products in the future.

"Brilliant helpful service …"

After 3 years of brilliant service mysuperhoze burst l emailed the company the same day I got a reply from Chloe customer service asking for proof of purchase and photo of damage I emailed this information back next day had a very polite and friendly response from Chloe to say new hoze was on it's way to me. Absolutely brilliant service thanks Hozelock.

"Amazing service"

Amazing service! Fast response to emails and resolved my issue quickly. Full replacement for my isdue.
Many thanks Tim much appreciated.
Mark.

"Most impressed with Hozelock customer…"

Most impressed with Hozelock customer service. Contacted Hozelock as my Tuffhoze had developed a leak. Olivia provided excellent service / support and great communication. Within 24 hours of my initial contact, a replacement was being despatched. Thank you Olivia.