"Amazing customer service"

Amazing customer service! Had a problem with my auto reel Hozelock, which would not retract automatically or manually. Sent an email to support team who promptly replied and advised that I would receive replacement hose to be sent out within days.
10 out of 10 Hozelock - another very happy customer. And thank you to Alfie who dealt with my query

"Our auto reel was sticking"

Our auto reel was sticking, contacted Hoselock and they were happy to replace the unit FOC. Very simple and effective process.

Helpful staff.

"30m Autoreel Faulty. Olivia of hozelock to the rescue!"

I had a problem with my 30m autoreel where it would not unwind or recoil. I contacted hozelock and Olivia promptly responded. After sending a photo of the faulty hozelock along with my receipt, Olivia arranged a replacement for me that will arrive in the coming days. It's very rare you get such good customer service nowadays. Thank you Olivia!

"My Auto Reel 30m failed to rewind…"

My Auto Reel 30m failed to rewind after, it would appear internal spring failed. I contacted customer service and received prompt reply from Tim. Having submitted copy of my receipt and photos Tim arranged replacement. Excellent customer service, and special thanks to Tim.

"I had a problem out of the retailers 12…"

I had a problem out of the retailers 12 month g`tee so needed to contact Hozelock direct. No problem just sent a `photo of the problem and of the original receipt and Hozelock dispatched a replacement.

Thank you Hozelock and Tim,

Chris Coulson

"Tim @ Hozelock was absolutely awesome…"

Tim @ Hozelock was absolutely awesome in helping me replace my faulty item. Thank you Tim and Thank you Hozelock

"Auto-Reel problems solved"

Like other reviewers, my Auto-Reel hose would not retract after only 2 years' use. I contacted Customer Service and they were able to send me a replacement without question. Thanks, Tim!

"Great customer service from Hoselock"

I emailed Hoselock with regards to the issues I had with my retractable hose pipe, I had a prompt response from Tim who advised ways I could try to rectify the problem, when this didn’t work he arranged for a replacement to be sent to my home address. He was very helpful & understanding of the issues I was experiencing, fabulous customer service, which is not always provided by many companies.

"I purchased a 30mtr retractable Hoselock Hose.."

I purchased a 30mtr retractable Hoselock hose some time ago-Problem was,I couldn’t remember when,and I had lost my receipt.The return spring broke in it,so I was going to see if I could fix it,until I read online not to attempt this,as it could be extremely dangerous,So I contacted Hoselock directly,and I had contact with a very nice man by the name of Tim. Now,Tim could not have been more helpful if he tried..He got straight back to me,and because I did not have my receipt,Tim could validate the enquiry via serial numbers etc..So within no time at all,Tim arranged a replacement free of charge,and posted it to me directly..Thankyou Tim,thankyou Hoselock,you were excellent,your customer care is just how I remember it back in the day !! I absolutely recommend Hoselock extremely highly..10/10 from me !! Thankyou again Tim..😊😊👍👍

"Fantastic customer service"

Fantastic customer service, my issue was resolved in less than a week by a very helpful Tim.
Many thanks