"Great Company"

5 Stars

I bought a Hoselock expandable hose, it had a 5 year guarantee, after 2 years it burst, I contacted Hoselock, provided my receipt and a video of the hose malfunctioning, and they replaced the hose no problem at all. Great company with fab customer support.

"Hozelock are replacing the spray gun…"

Hozelock are replacing the spray gun without a receipt free of charge .
Summerhill nursery where I bought would not help me and I only bought it 6 months ago

"One of the best!"

This is without doubt one of the best customer service departments I have ever had to deal with. Olivia was fast and efficient and a pleasure to make contact with. Many thanks to all at Hozelock

"I had a problem with a leaking hose and…"

I had a problem with a leaking hose and they have promised to replace it. I await a new hose.

"Hoselock 40mtr auto reel isn't worth…"

Hoselock 40mtr auto reel isn't worth buying! My experience is that hose kinks easily and it doest fully retract the hose. I have approx 5mtrs of hose left un retracted and even if I fully unwind hose it always falls short of retracting full hose! My advise, DONT WASTE YOUR MONEY and buy a manual hose reel and kink free hose.

"I have had the Superhoze rupture on me…"

I have had the Superhoze rupture on me in the space of just under 2 years. They have agreed to replace the 15m one but since the assistant “Tim” seems to be a robot since it repeatedly refuses to answer my question of whether this is a common fault I must score 1 star in the review.

"Great customer service"

Great customer service. Our Hozelock wouldn’t retract and was still under guarantee. After a couple of emails showing the problem, it was replaced with no problem.
Thank you.

"REPLACEMENT HOSE"

Although disappointed that my Hozelock Tuffhoze sprung a leak after only 2 years, the service I received from customer services advisor Tim was excellent. I had failed to keep my receipt, but with no quibble he offered to replace the defective hose. Great customer service.

"We had trouble with a Hozelock auto…"

We had trouble with a Hozelock auto reel. Sean accepted my explanation and arranged a replacement. Thank you Sean and Hozelock!

"Faulty Auto Reel"

Great customer service, quick, efficient & polite.
Thank you