"The company is very good in their communication. They are also very responsive whenever one calls …"

The company is very good in their communication.

"Has potential but should address major problems"

The service has potential but it was very slow between replies and in some cases there was no indication of what to do next in the process. In one case I was told that information from a third party wasn't received in time to meet a deadline and this was not true. There was also a few hundred pounds of additional charges at the end that I was not expecting. That was not explained by the bank and the mortgage advisor was not aware either. Whilst this is a 'free' service offered by the Bank, you expect to be offered a better service, especially when dealing with your home and large sums of money. Hopefully the service improves before too many more people are offered it.

"Very poor communication"

Very poor communication and general shoddy service overall. Their initial email message was so poor that we thought it was a scam!!! This company was recommended by the mortgage lender, a fact that surprises me!

"Avoid this lot, if you can."

Our lenders solicitors, paid for by us, but not our choice. They lost documents, several times, didn’t reply to emails, wouldn’t take our solicitors phone calls, were not interested in our time pressures. Dilatory and incompetent in our opinion. Not fit for purpose.

"Experienced and competent"

I think my case was slightly tricky due to the peculiarities of various parties involved, but I did feel that the team working on it was protective of customers interests, anticipated problematic issues, and handled everything professionally. Thanks to all.

"I would recommend Gordon's Property…"

I would recommend Gordon's Property Lawyers! Rekha was brilliant at keeping us appraised on how our mortgage was progressing, and took time out to explain things. All the staff were very friendly and gave a personal service.

"Excellent service"

Excellent service. The portal works extremely well and you can see at each stage exactly what is happening. Extremely efficient and very fast. I have no complaints and would be happy to use them again

"Very good fast service"

Very good fast service, highly recommend updated every step. Thanks

"Umayr Waraich was really helpful!"

Dealt with Umayr Waraich who was excellent. Really helpful and went above and beyond.

"Extremely poor service"

Used as recommended by the mortgage broker but definitely the wrong choice. The overall remortgage process was difficult from the start; had to send information and documents many times, they got wrong three times in the final balance to pay. I was overcharged interests by the new lender and without me investigating I would have lost £150. Appalling service unfortunately.