"best advisors and very fast stress free"

very happy with the service and speed of the whole exchange, will use them again in any property legal issues

online portal very easy to understand and updated in real time

I couldn't have asked for a better experience I'm glad the mortgage store recomemded me to them

"Great experience on our remortgage"

Great experience on our remortgage, thankyou!

"Very smooth remortgage process"

Thanks to this company we had very smooth process of remortgage. All questions we had we asked via their customers' portal and those were answered immediately. Very pleased with the service!

"Very impressed"

I am very happy with my experience with the team and feel the process was very efficient. Thank you for your hardwork!

"Simple"

Simple, straight forward and incredibly easy, I would strongly recommend. Always quick to respond to queries.

"Very prompt and efficient team and…"

Very prompt and efficient team and their doc share and workflow platform is great.

"A number of unresolved issues."

A number of issues.

The people I spoke to, do not listen. I have spent a considerable amount of time explaining myself only to be misunderstood, repeatedly.
They take too long to respond if at all.
They take 18 minutes plus to answer the phone in the first instance.
You have to give several items of personal data just to the receptionist just so they will leave a message.
In one case they asked me for information that they didn't even have.
They were incapable of sending documents that refer to our actual contract. I was applying for a bridge and they sent me remortgage documentation
Then they refused to adjust it!
They also prevented the expedite of my land registry registration which in turn jeopardised the bridge application
I have had to move firms in order to get through the application
No apology, no acknowledgement no remorse no rectification from gordons
Overall, unhelpful, unable and unprofessional

"An efficient process"

An efficient process. No interaction by any means other than email and website. These worked well. Simple, easy to follow. It worked.

"Fast service"

Fast service. So easy to complete on line. Kept upto date along the way. Very efficient service and a pleasure to deal with

"Avoid!! "

We were allocated these solicitors when doing our remortgage through our broker. Would not use again. We had no access to portal and were not informed why. Emails were sent to us with documents attached for completion but with no explanation as to what was required causing errors and duplicates having to be issued. Emails were impersonal and came across rude. Letters sent out with no names or incorrect names on them. Pointless trying to call as unable to speak to person dealing with case and just put through to call centre who after holding forever were pointless and couldn’t tell you anything other than wait for an email response. Email would not be answered for several days which meant a lot of waiting around for something a phone call could have sorted in minutes! Completed on Friday and told surplus cheque enclosed which it wasn’t! Then told the letter was sent out before the cheque was produced so to ignore it! Still non the wiser when that will be received. Avoid, definitely better solicitors out there! Very disappointed. Find it difficult to believe so many positive reviews to be honest!