"Avoid this scam company"

I made reservations for a hotel in New York for my son and myself at Rehlats website after having beeing sent there by Momondo. I first started to worry when the money was withdrawn from my account immidiately, but I was not sent any confirmation for the reservation, I contacted the hotel and they did not have any reservation to my name, but said it might not be a problem as it could come in later. And actually it did. After a month or so I got a confirmation from Rehlat, and the Hotel verified it. But what happened was, that when we arrived, the hotel could see any reservation. I showed them the communication of when they had confirmed it, and they looked further and could see that the reservation had been cancelled by Rehlat 2 days or so before our arrival. So now we were in New York late in the night without any hotel reservation. We managed but only by spending a lot more than with the original boking. I have now waited more that 3 months and more than 10 mails for them to return my money, which they originally said they would refund me within 10-12 business days. This is a scam company so you should avoid it even if the promise a good deal - Should any from Rehlat read this - my booking id is RCO2400694

"I’ve been waiting for a refund for 1…"

I’ve been waiting for a refund for 1 year now. I have never seen such customer service. Acting like they are taking care of it but nothing happens?
I will never book again with rehlat nor with any affiliated hotel or company like Ibis
Nor will my friends and family

Update: still no refund, truly unbelievable, a total rip off

"I can confirm this company is a scam"

Like many other victims, this company does appear to be a scam. They scrape google hotels and offer a deal at a lower price, after taking the payment they then said it’s not available. I’ve been calling and emailing every day and a month later still no refund. They kept saying the finance team is looking into it but it just doesn’t appear to be true. I’m hundreds of pounds out of pocket.

"NEVER BOOK HERE! "

We are OUTRAGED. They canceled our hotel without notification and did not pay us back the booking fee. We have to pay at the hotel for a new room. Then when we wanted our money back the customer service was very bad and late in answering. We still have NOT got our money back and they are not responding anymore. NEVER BOOK HERE!

"Crooks!!! "

I'm still owed a refund on my ticket 3 months later after deduction of an exorbitant amount in fees after cancellation. When I call their customer service line I'm told that finance will look into it. They are scammers!!!

"BUYER BEWARE!!"

BUYER BEWARE!!! FRAUD!!! SCAM!!! Believe all of the 1 star reviews and complaints. Just book elsewhere at a reputable site and put these POS out of business. NOT WORTH being cheap.

"Avoid at all cost!"

Avoid at all cost!! Made and prepaid two hotel reservations only to find them cancelled when I arrived at the property. Been in countless contacts with customer service who give the same copy paste answers. It has now been several months!!

"more than one year waiting for a…"

more than one year waiting for a refund... THEY SAID WE WILL DEDUCT 250 sar THEN 600 sar as admin fees bunch of scammers and they give same response each time

"Estafa cancelan la reserva y no…"

Estafa cancelan la reserva y no devuelven el dinero

"this just a scammers"

this just a scammers