"A really strange experience"

I placed an order for some pads and a thigh guard last Sunday. I Immediately received a confirmation email saying that a delivery date would be provided once the items had shipped, which didn’t initially concern me. The website said items would be packaged the following day so I didn’t expect it would be long before I heard about delivery.

After a couple of days without further contact, I chased them up. This is where things got a bit weird. There was no answer on any of their phone numbers and the email address on the confirmation email was invalid. So I did some digging and got a bit worried when I found comments from other customers who’d had issues with getting hold of someone and waiting an age for delivery. I was basically experiencing what many of the reviewers on here have complained about.

I managed to make contact via Instagram, private messaging All Rounder Cricket – their parent company. They were very responsive, friendly, and helpful. The pads I had ordered were no longer in stock, so they apologised and offered me a choice of a couple of alternative items at a slightly higher price point instead, without additional charge. They also offered me a more expensive set of pads, the upgraded version of the ones I had initially ordered, and offered to pay half of the difference. In the circumstances this really impressed me, and they were delivered the following day.

I probably would not shop with them again, just because it wasn't the hassle-free experience I prefer. But if you aren't in a rush for your kit and you don't mind the potential for having to do a bit of chasing in exchange for superb prices, then you might think it's worth taking your chances!

"They have completely disappeared"

They have completely disappeared.

This is beginning to look like a scam. Ordered a training shirt for about £45 a month ago. They have taken the money, haven’t supplied the product, won’t answer the phone, won’t respond to emails. What is going on?

They are part of All Rounder Cricket who have gone similarly awol, but have a shop in Leeds so I will go in and ask.

"I’m getting concerned if these are even…"

I’m getting concerned if these are even legit now as no items been received after Order & full payment a month ago and still no sign of delivery.
Emails bouncing back as not active!
Concerned gut feeling something isn’t right with these.

"Shocking organisation"

Today, I visited the head office of discount cricket in Morley Leeds, I wanted to know where my order was . The staff were in the middle of unloading loads of vices of T20 cricket shirts, shirts that were promised to be delivered on the 1st July. The staff were brilliant and very apologetic - they opened a box there and then to give me my shirt and as an apology for a delay not caused by them they gave me a cap free of charge. I would like to thank them and apologies for my first review. I will order from you again thank you


I had to give this one star because I couldn’t give it none, appalling customer service - order not delivered after a month. Don’t order on line you will lose your money as no one answers calls or emails

"Has Discount cricket outlet closed down…"

Has Discount cricket outlet closed down as I have tried to phone for two days to check my order and no one answers and my e mails are bouncing back as well
Please advise

"Communication re purchase and delivery…"

Communication re purchase and delivery very good.

"Very helpful staff"

Very helpful staff. Quick service and delivery

"Wrong item was sent"

Wrong item was sent. Cant get through to the customer service. No answer to calls or emails.

"Great Experience *****"

Communication was great. All items received in great condition. I've got a real issue with retailers that over package items and DCO had made good use of box to get the items to me in as little as possible.

Will definitely use again 👍🏻

"Communication terrible"

The prices were fine and everything arrived. The issues were after receiving my order. I have tried to email and ring to discuss a return as the trousers I ordered were too large around the leg. Firstly the email address included in my order information labeled as contact details didn't work. Then when I have tried to ring there is either no answer or the different email quoted has not replied to me either. Ordering and delivery fine but don't expect to be able to return anything.