"Mitrefinch is always very helpful"

I required assistance during creation of very specific report and the person from the support team was really helpful. Even though he didn't have exactly what I wanted, he shared very good ideas which helped me a lot. Highly recommended.

"System offline"

Support was very quick to diagnose and resolve the problems experienced.

"Assistance required"

I have been using Mitrefinch for a number of years now and have dealt with Libby all this time, she has been extremely helpful whenever I have had a problem and has taught me a lot over the years, she is always there to help and will assist or tell me what changes I need to make to ensure the system is running as we need it to.

"The Friendliest most patient support staff ever!!!!!"

Recently we have had an issue with our fire registers not printing an I have been dealing with Peter Brownless who is an absolute delight!

Various phone calls and remote sessions and we are almost there, but Peter has been fantastic and so patient with me (I am not overly technically minded - an iPhone is my max capability!). Additionally he has given me some guidance re another issue that I was struggling to understand about the system which has helped me massively!

Altogether a great service and in particular the help and support I have received from Peter I hugely appreciate!

Thanks Mitrefinch (and Peter - if you hadn't guessed throughout my reviews I think he is excellent!)

"Now I have a much better understanding of Rosters and Shifts"

The support desk really helped me with what I was trying to action.

"Mitrefinch - always there when I need them"

Whatever I need to know, however big or small, the team at Mitrefinch are always there. We recently upgraded our system to bio metric readers, and it all went really smoothly. I would recommend them to anyone.

"Excellent commitment to customers"

Mitrefinch have always been very helpful with all aspects of the systems they provide. We have been using the software for over 10 years and would have no hesitation in recommending Mitrefinch to other companies.

"Assistance with auto enrolment aspect of payroll program"

Tardy response, delays when you knew we had deadlines.
Lack of communication - we had to keep following up
Didn't know reason for problem - had to pass on to developer
Poor manual
Only seemed to be interested in sending someone to instruct us at circa £800 per day
All in all a very stressful introduction to auto enrolment with Mitrefinch.
Disappointing when we have been a client of yours for over 25 years

"Professional and Helpful"

The system is versatile and very easy to use. Whenever I have a query there is somebody on the end of the phone with the answer of if they can't help there is somebody that they can ask who can. They are always prepared to go the 'extra mile' to deal with and resolve queries in a friendly and professional manner.

"i find the Mitrefinch system really straightforward to use"

I have been using Mitrefinch for 10 years, and find it really straightforward, however we need to upgrade to the next application, and Mitrefinch have not been proactive in this matter - we are still waiting.