"Customer Service in uncertain times."

Whilst my IT team are on furlough it was left to me to resolve an issue with our payroll. I found working with Mitrefinch Support such a refreshing experience. The phone was answered promptly and professionally and my issue was resolved within minutes.

"I had a problem with our clocking in…"

I had a problem with our clocking in system. I emailed Mitre Finch and got a speedy reply with several options of what i could try. Problem solved on first attempt no messing about with emails back and forth. Brilliant

"Been using mitrefinch for few years…"

Been using mitrefinch for few years now. Had an online call recently to fix some issue that we have been having. Andrew the consultant was very helpful and explain things in detail.

Would highly recommend them

"Fantistic Support team!!"

Mitrefinch TMS support team was really helpful to find me a solution for my complex work rule calculation for employees overtime. Quick response time. Recommend their system to potential new customers as it is very user friendly.

"Mitrefinch as a system is fantastic but beware of how customisable it is"

Mitrefinch as a system is fantastic and has significantly reduced our admin time however the system is not fully customisable as first stated in our initial meeting. That said the Helpdesk support that I have received from Mitrefinch, especially Daniel Snaith - Senior Support Analyst, has been efficient and pragmatic and he has managed to solve the majority of my queries.

We have also had Stefan McNamara as our Consultant for the past few tasks and he is by far one of the top consultants at Mitrefinch. If we had Stef from the start I believe a lot of our teething issues would have been ironed out quicker than they have.

My major issue with Mitrefinch is the fact that we have been charged for extra days to resolve a calculation that was in the original scope which i believe to be a dishonest approach.

"Support team is spot on"

Support is generally spot on. The guys on there really go out of their way to solve your query/problem and help you as much as they can to provide a solution.

Response times are generally very good too, even engineer callouts for hardware related queries.

"AutoID and TMS"

I use mitrefinch for Time and attendance and prodcing ID cards. It is simple to use and report on although we dont use it to its full capabilities.

I never have a problem getting through the the helpdesk and they are always friedly and helpful generally resolving issues the same day.

"TMS System Amendments"

I recently needed to make some system amendments in TMS and contacted Mitrefinch support via email. I got an almost instant response and a resolution to my query within the hour. The instructions I received were really easy to follow and I was able to make the amendments without any issue.

"Stepping up into my new role I was a…"

Stepping up into my new role I was a bit lost when it came to computer work however mitrefinch took all my issues in board and held my hand and walked me through it, excellent service, 100% would recommend to anybody. Thanks

"Great service"

Great speedy friendly and efficient service