"Good customer experience"

Very helpful call handler who quickly resolved the issue.

"There has been a marked improvement in…"

There has been a marked improvement in the Customer Service provided by Mitrefinch over the last couple of month. They have dealt with any queries we have had very promptly.

"Gross for tax to date differs from leaving P45 gross"

Quick response to an issue halting the finalisation of the payroll.

"Great service"

Great service from all the support team. Never have long waiting times when contacting the support team by phone. Happy and helpful staff.

"User friendly software with human…"

User friendly software with human support

"Mitrefinch TMS Clocking system"

Mitrefinch Team installed complete TMS clocking system in factory. Even though there were a few small teething issues, the installation, training and support going live was great and every issue / question was always resolved in a timely manner.

"Work Rules"

Mitrefinch has been able to assist in writing and debugging a very complex work rule to allocate hours according to our pay criteria and solve all our work rule problems within the capability of the software.

"Great service"

Great service - fixed an issue fast and quick

"Consultants and installers were all…"

Consultants and installers were all very helpful. System up and running with no massive impact to the business

"Over the course of the project with…"

Over the course of the project with MitreFinch they have delivered a consistent and high-quality service. From the initial Sales discussions through to the physical installation and commissioning the MitreFinch team have communicated effectively and in a timely manner.
Projects such as our never go to plan and when we had to redefine the scope and technical specification the MitreFinch team stepped up and supported 100%. The consultant supporting us had a wealth of knowledge and was invaluable in giving real-world examples to help with our development process.
I would not hesitate to recommend MitreFinch.