"New user to Flexipay had difficulty emailing payslips"

New user to Flexipay had difficulty emailing payslips, my call details were recorded very quickly and I was able to see a resolution date.

Contacted the following day to chase, passed to a experienced member of support who after checking our systems was able to help and resolve our issue stayed on the line to ensure the process was working.

Overall, very impressed with the service.

"Excellent Customer Service given by the…"

Excellent Customer Service given by the Mitrefinch Support Team, whenever I have a query on the TMS. In particular I needed to know how to create a new roster similar to the one we already had and James was at the end of a phone to assist.

"When calling through to support the…"

When calling through to support the support officer was extremely helpful and knowledge. He was able to provide me with the answers to all my questions there on the phone without any hesitation.

"Excellent support service"

The support that was provided was excellent. Highly recommended product and highly recommended support alongside the product.

"Happy Customer"

I contacted Mitrefinch with a query and immediately I received an email confirming receipt. Within the hour it was resolved. Very happy with the customer service I received.

"Excellent Customer Service"

Very quick response to helpline query and very efficient in sorting out any issues. Would highly recommend.

"Mitrefinch have really stepped their…"

Mitrefinch have really stepped their game up recently, the support has been great with helpful timely responses to all queries I have had

"TMS is great"

TMS is great, does what we wanted and the our implementation was smooth as could be. Getting support coukdnt be easier when you need it, best way is through the website.

"The support I received was concise and…"

The support I received was concise and described exactly what I neded to do. It was delivered clearly in a friendly and welcoming manner which is so often missing when dealing with customer support desks these days.

Thanks very much and well done.

"Customer Service"

Excellent knowledge within the 'helpdesk' department. Always on hand to assist.
Special shout out to 'Libby' :-)