"Fantastic service"

Fantastic service. Called before to check they were in stock and received the products within 2 days of ordering. Would use again and highly recommend. Dave Black was very helpful with any questions I had.

"No sign of delivery "within 2-3 working…"

No sign of delivery "within 2-3 working days". No response to 2 emails. No answer to the telephone.

"Helpful "

Excellent service cannot fault powertoolsuk.
Delivery & item were spot on. Spoke to customer service & they advised what was twin pack was best for my project.

"The order went through fine but the…"

The order went through fine but the delivery was a let down

"Mistake"

Sorry. My mistake. I posted to wrong company. The way you responded. Leads me to conclusion you don't have the best approach to customers.

"A word of warning"

A word of warning, Power Tools UK lists Items on their webstore as being in stock, when they are in fact, NOT in stock.

Placed an order for a Milwaukee M12 detail sander on the 29th Aug 2024, with 2-3 days delivery (should have been delivered 3rd/4th Sept).

On the 3rd Sept 24, I had still not received an email advising dispatch and checking my order history on their website showed the order still as "Pending".

When I placed my order the item showed as in stock and when checking my order status on the 3rd Sept, it was still showing as in stock.

So I emailed and asked if there was a problem to be told...

"our stock delivery has unfortunately been delayed from Milwaukee. As the carriers have tried to deliver it twice after 6pm when we are closed!!

They are meant to be here today, hopefully they will.

This will be with you Thursday/Friday."

The only reason I haven't given 1 star is they at least replied to my email in a prompt and courteous manner.

That said, all things considered, an offer of upgrading to next day delivery is the least they could have done, I can only assume the fact they did not is because how often they probably pull this stunt off.

If I didn't need it quickly I could have ordered elsewhere that was cheaper but had it listed as "pre-order/awaiting stock", I ordered from Power Tools UK as hey were the cheapest price showing as in stock.

DO NOT list items as in stock if they are NOT IN YOUR WAREHOUSE.

***UPDATE***
A day later and still no sign of my order having been dispatched, so I placed a replacement order elsewhere and sent a message asking to cancel and refund my order.

Again I received a prompt, but much less polite message stating "Ok, it has left with the carrier, I will get it returned to us. Then we will refund it back to you."

Curious, my order status on their website still shows as "Pending" and I have had no emails or other messages from either Power Tools UK or a courier to indicate that the order has indeed been dispatched...

More lies ?

Either way, I've dropped the rating now to 1 star and I will in future never using this store again.

"Disappointing experience"

Disappointing experience, item never arrived with apparent problems with supplier, despite showing in stock and 3 day delivery,I have since ordered from another company, which have it in stock and are delivering tomorrow. A positive though, the staff i spoke to were polite and helpful and are issuing a refund. Had previously used this company few years back and were great so maybe just a one off.

"Bunch of wasters!!!"

Took my payment & accepted my order, I spoke to a member of staff via email who never even mentioned that my item was out of stock until over 24hrs later when they just cancelled my order with no reason whatsoever until I emailed them to find out why it had been cancelled.
Pathetic excuse that the item was no longer in stock & that I will receive a refund in a number of days.
Funny how you soon take the payment but can't send it back soon enough isn't it?
If you didn't advertise items that you don't have in stock in the 1st place then you wouldn't keep messing people around would you!
Your business along with your pathetic staff are a joke, hopefully you'll not stay in business long with your care free disrespect for customers & their money!!!

"Highly recommend best prices "

Highly recommend best prices around
Will buy more many thanks

"Very reasonably priced Bosch Drill"

Very reasonably priced Bosch Drill. Kept me updated on delivery. Very happy.