"I had a shocking experience in London…"

I had a shocking experience in London with iSmash. Took my phone in for a new battery. They took longer than stated and then when I came back to collect they said the phone was water damaged on the faceID sensor. They showed me what they say was a watermark on the sensor. They then tried to say that FaceID might not now work, even though it was working fine when I dropped it in and they had witnessed that in their many tests. They also ask for all your logins which I was hugely uncomfortable with as they can access all your save passwords etc. Not good or safe in my opinion. Anyhow, they went on to replace the battery and then at the end state that they would not warranty their work for the year due to this supposed water damage. I argued but ultimately had no choice but accept to get my phone back.
The story doesn't end there.... a few months later and my phone starts to go from 50+% to zero and to crash. Turn it back on and magically that 50+% has vanished... puff... gone. This happened for a few days and then it eventually crashed for good and the phone will not charge or even show a charging symbol (tried wireless charging and the wire). Nada! One dead phone.
My advice, go buy a mini power bank for the money you would spend with them. They are crooks in my opinion.

"ismash London Bridge St - Brilliant!"

Popped into ismash London Bridge St. on the oof chance to ask about service for a repair - how long, how much, when, etc. The technician was really friendly and helpful. Assessed the issue in about 4 seconds and repaired my phone there and then. He also sorted out another issue I wasn't aware of and explained everything clearly. Super impressive service that is open and authentic.

"iSmash - Liverpool One. Great service"

They assessed my phone, then called me to let me know the parts had arrived a few days later. I dropped the phone with them and 90 mins later it was ready. It looks as good as new now. Marian (the technician) was very helpful and repaired my phone perfectly. I was impressed by his regular communication and he has provided me with an excellent service. Thanks Marian.

"Amazing staff!"

Ray, the gentleman working at smash, was amazing. He went above and beyond in helping me solve a problem with my insurance claim. And he knew I had a train to catch so he did my repair incredibly quickly and I made the train!

"Really poor quality screen £159"

I am really disappointed with paying £159 for a new screen that has so much glare I can only use it in dark spaces. Really low quality lcd screen and very expensive.

18/06/24
After posting this I also noticed that the screen was emitting a fair amount of static electricity - this made me feel unwell. So, I went back to iSash today, the sales rep could feel the tingling, when touching the screen. Similar to the feeling when you touch a ballon after rubbing it against the wall.

I paid £30 additionally for their superior screen £189 in total. It is still not 100% but it is better, it is still emitting static electricity but much less - the cheaper one is not fit for purpose, unless you intend on using your phone as a brick.

"ISMASH - Glasgow Highly Recommend "

ISMASH - GLASGOW Buchanan Street
What a find, my charging socket wasn't working just happened to pass and I popped in. Very polite, friendly and informative guy told me the problem, how to fix it, how much and how long. Tick, Tick.
I waited in the lovely waiting area where he worked on my phone in a glass room, so I could see him with my phone.
*I have always had an issue of leaving my phone with anyone, so this was refreshing for me.
He fixed the problem, cleaned my phone and asked if I wanted a screen protector on it, which I've been meaning to do, so worked out perfectly.
Delighted with the service and will return when I need to.

"handed over the phone"

handed over the phone, waited an hour, it cannot be repaired. they took 20 from me without notifying me before starting the repair

"Great service!"

This is the second time I've used iSmash. Was able to get an appointment the following day, dropped the phone off at noon and it was ready by 3. The person explained what was wrong and how it was fixed which I appreciated. I especially appreciate the 1 year guarantee on the repair!

"Took my phone to Westfield I Smash this…"

Took my phone to Westfield I Smash this week after a failed attempt to get my battery changed at Apple. Was seen by Elaan who couldn’t have been more helpful. He waived the diagnostic fee and said he would just check and see if he could replace the battery before he took on the job. He said it wasn’t an issue. Despite there being a queue of customers he asked me to come back in 20 mins. when my phone would be ready. When I returned the phone was ready. Elaan was extremely knowledgeable and knew his stuff. Very quick and friendly service and knocked spots off my experience with Apple. Wouldn’t hesitate to use them again and would recommend them for a quick, friendly and professional service.

"Fast and good result"

Fast and good result