"THIS IS A FU*KING BIGGEST SCAM "

THIS IS A FU*KING BIGGEST SCAM

I replaced MY IPHONE 12 BATTERY 3 WEEKS BEFORE (THAT WAS FIRST TIME I HAVE EVER TECHNICALLY OPENED MY PHONE AFTER DATE (FEB 2021) OF PURCHASE TO CHANGE BATTERY).

Before giving it to them they checked everything on my phone such as Camera condition, display etc. I agreed to terms and condition about their battery replacement service. AFTER i received phone from them my face id stoped working and my display true tone went missing, i have been chasing this company since then but no useful and valid response have been provided. AND SAME THING HAPPENED WITH MY FIREND SHE GAVE PHONE FOR BATTERY REPLACEMENT AND THEY SMASHED THEIR ORIGINAL DISPLAY. AND BOTH OF US HAVE received SAME RESPONSE FROM THEM IN EMAIL.

I:E:
Thank you for your patience.

After a thorough investigation, I can see that your Face ID stopped working following the battery replacement. This appears to be a random failure, the store manager inspected your device and confirmed that it can be fixed once Apple's GSX system is back up and running, as recalibration is required.

Unfortunately, due to a current system error with Apple's repair system, we are unable to proceed with the recalibration at this time.

Please be assured that our Senior Management Team is treating this issue with urgency. As soon as the system is operational again, we will promptly fix your device under warranty.

Thank you for your understanding and patience.


THIS IS THEIR FU*KING RESPONSE 2 WEEKS BEFORE. AND THIS WAS THE SAME RESPONSE GIVEN TO MY FRIEND MY ISMASH (THE SAME EXACT WORDS) I went to the Apple service centre and even talked with an Apple technician on Apple customer care. I went personally to the service centre and ran some tests, which is the result of the diagnostic ( i am pasting the Email sent by Apple as report). I can't attach Screenshot.


Model: iPhone 12
Date of Purchase: Feb 2021
Serial No:
Problem Description/Diagnosis

Issue: Customer reports device is having issues with the face-ID, through battery replacement
Steps to Reproduce: Visually verified the issue at the Genius Bar

Ran MRI - Failed on Face-ID
Face-ID - Failed.
Cosmetic Condition: No physical damage on the device

Non-Genuine Battery causing issues with the Face-ID
Proposed Resolution: The customer will need to get Tru depth camera replacement and Customer aware that if any evidence of water damage misuse or 3rd party components- a requote will be issued. Customer is made aware of potential data loss.Play replacement as True tone not showing up, at the OOW cost to be able to fix this issue.

Customer has been made aware of this solution as face-ID failed so replacement required. At cost of £179 and £289 for Customer aware that if any evidence of water damage misuse or 3rd party components- a requote will be issued. Customer is made aware of potential data loss.

THIS WAS RESPONSE FROM APPLE.

They dont have customer care number so it is good to do scam atleast they dont have to respond so many customers and run away. I WENT CANARY WHARF STORE TO REPLACE BATTERY FOR £49 AND THEY FU*K*D MY PHONE WITH THE COSTING OF £289.


BIG SCAMMER.

"Rude and unhelpful service at London Bridge Station iSmash"

Rude and unhelpful service at London Bridge Station iSmash, clearly set up just to part you with your money. I took in my daughter's mobile phone because it wasn't charging. The man did a very basic check by plugging it into a charging cord, then immediately tried to sell me a new unit/charging dock at £240. When I asked whether there were any other options, and if he could examine the phone more closely, he just said that it wasn't charging, and nothing else could be done. Clearly, he only wanted me to buy the £240 piece of kit, as, without discussing it further, he went back to mending a broken ipad that had been in front of him, effectively dismissing me. I have since taken it to another repair shop, who repaired it within 30 minutes for £50. I will not be visiting iSmash again

"Ismash Birmingham "

I would like to say thank you to Adnan Mehmood at Ismash, the experience and excellent service I would highly recommend, keep the good work and excellent professionalism five star service . ⭐️⭐️⭐️⭐️⭐️

"Samsung phone battery replacement "

I took my Samsung phone to have the battery replaced, having booked it in on line. The employee Samuel was very polite and knowledgeable. This gave me confidence when leaving my phone. Samuel repaired and tested my phone without any issue, then contacted me to collect it. This was well within the estimated time i was given, again excellent work. He explained what had been done, and what tests were carried out after the repair. Payment was quick and easy and the repair was guaranteed. Thanks for your professional work Samuel, I have no problem recommending your business, well done.

"Very bad service and unprofessional…"

Very bad service and unprofessional phone repair @ ismash Bristol city centre.
They use low quality materials plus they right off insuarance cases and demand extra for that

"I would not recommend iSmash’s service."

I would not recommend iSmash’s service.

I had iSmash replace the battery of my 2014 15" MacBook Pro at the end of 2022 because it wasn’t holding a charge. The laptop was otherwise working perfectly fine.

After paying £150 for the battery replacement, the laptop failed to power on a month later. When I brought it back, Shafiq diagnosed the issue as a faulty logic board. I also noticed that the cellophane wrapper was still on the battery iSmash had installed—why wasn’t this removed prior to installation? iSmash then wrote off my laptop, claiming there was nothing more they could do.

Recently, I sent the laptop to a third party, who found that it boots fine with a different battery. This indicates that the original diagnosis was incorrect and the replacement battery was faulty.

I feel robbed after paying iSmash for a replacement battery that lasted less than a month. I promptly brought the laptop back, only to be told it was beyond repair. Now I have to pay an additional £188 for further work from a third party (receipt available).

I reached out to iSmash to provide this feedback but received no response or compensation.

The laptop was not correctly diagnosed and was further damaged in the process.

I would not recommend iSmash and very disappointed in the service I received.

"Christian at Oxford Circus was phenomenal!"

We visited the Oxford Circus shop and only made some enquiries and didn’t actually book a repair or purchase a replacement phone however the service received from Christian was absolutely exceptional. He was kind, communicative, helpful and knowledgeable.

We told him we had walked along way and he gave us a chair to sit on as well as bottles of water! Who else would do this apart from ismash? Cannot recommend customer service enough, thank you Christian!

"Fantastic service at Liverpool iSmash"

My daughter's 3 year old Samsung phone stopped working after she dropped it with cracked screen, completely submerging it in water. She could not access her emails and data stored on her phone. Marian at the Liverpool One store (inside the Sky shop) was absolutely fantastic - a screen was sourced (this was fortunate the phone was quite old) for the purposes of transferring data to the new phone I had already bought for my daughter and all the data was transferred successfully! Would absolutely not hesitate to recommend!

"Excellent service from ISmash Harrow…"

Excellent service from ISmash Harrow this week
Thanks so much
J

"iPhone repair"

Daughters iphone suddenly died so took it to iSmash and they diagnosed and fixed within an hour. Amazing service and will definitely use again!