"Excellent customer service from the…"

Excellent customer service from the Manager of the Trinity Centre Leeds store.

"Screen repaired, but phone housing damaged when received back"

Today I took a Pixel 4a to the Bond Street store and had a cracked screen replaced and a new battery put in at the same time.

The member of staff was really friendly and nice, but I was disappointed in the quality of the work. I had dropped my phone (which had cracked the screen) but when I got it back after the repair, there were more cracks on the housing and there was excess glue from the screen adhesive sticking out of the seam.

I could have replaced the screen myself, like I did on my Pixel 3a, but I thought I would pay for it to be done and make sure it was done professionally. Given the damage to the phone, I wish I'd done it myself now.

They did give me £10 off for damaging the phone, but it feels like a bit of a token gesture rather than anything meaningful.

If you're going to be repairing broken phones, you shouldn't break them more in the process!

"Abu at ismash Leeds did a great hob…"

Abu at ismash Leeds did a great hob changing a cracked phone screen quicker than I expected. Great service, recommended

"I had my screen repaired on my IPhone…"

I had my screen repaired on my IPhone the price is the best I found on the high street, I also took out the protection which includes the screen repaired for free the 1st time as many screen protectors you need and a free phone case. Abu was very helpful and was very quick the quality of work is very good and the phone was cleaned and the screen protector added. Can’t rate them highly enough.

"Cyril in Kings Cross was great"

Cyril in Kings Cross was great. They changed the battery in my phone in 40 mins so that I could make my train. Super efficient. Great service

"iphone12 pro camera lens crack…"

My iphone12 pro had a cracked camera lens that Apple claimed would charge me £489 to change out. iSmash gave me an appointment and had it fixed while waiting. The new lens had a small micro fine scratch and this was then immediately changed out on the spot. Loved the customer service.

"Highly recommended"

My iPhone been fixed and back to live within 2 hours. Professional advise and care. Used Liverpool One branch.

"Informative,what you see is what you…"

Informative,what you see is what you get commentary,on time delivery at predicted price

"Excellent service did the job right"

Excellent service did the job right

"I am genuinely over the moon with the…"

I am genuinely over the moon with the service I received. An iPad battery replacement that would’ve cost twice as much and taken twice as long with Apple. It got collected from my house on a Monday and was back with me, fixed like new by the Thursday. Perfect.