"Excellent service at iSmash"

Excellent service at iSmash - Edinburgh St James Quarter - from Ray who is very kind and professional. ! I needed a new battery on an old phone. I really appreciated his thoroughness, explaining to me what and why he was checking the phone first. He replaced it quickly and it's worked perfectly since!

"Great service from Abu in Leeds"

Great service from Abu in Leeds. Really friendly and fixed my phone really quick.

"Brilliant!"

They exhibit exceptional professionalism and inspire trust through their actions and conduct.

"Underhand sales tactics with 3rd party products."

I’d booked to get a screen repaired on an iPhone 12. When walking into the store I was immediately told I had ‘booked the wrong screen’ and the correct screen was £40 more (£160 instead of £120) . I thought this was strange as I was certain there were no options on the website for choosing different screens (I went home and checked and there are no options). So beware the price stated online is for a downgraded 3rd party screen.

Following on from this, I had asked if replacing the screen would cause any other issues. It wasn’t until I directly asked questions about any error messages that I was told that I would get an error message stating a 3rd party screen was installed and also that some functionality you would get with a normal iPhone repair at an Apple shop would be missing. Again, none of this is listed on the website and clearly the hope is you don’t ask any questions. After asking all these questions I decided to pay the extra 100 quid and have it repaired the apple shop instead. Genuine OEM product with no error message and a true 90day Apple warranty. Yea it’s more money but you pay your money, you make your choice. I’d never go to I smash again based on this visit.

"Amazing service by Sorin just now"

Amazing service by Sorin just now. Really friendly. Thank you

"They broke the autofocus on my camera."

Had the battery replaced in my phone. All seemed to be working ok but when I tried to use the camera, they had damaged the autofocus so the camera was unusable. I do not live near an iSmash location and rarely get back to the location that damaged it so I now have a broken phone. They should spend more time testing that *everything" works when handing back a repaired device.

"I had my charging dock repaired on my…"

I had my charging dock repaired on my phone. When I collected the phone it was fixed however my sim card was not working (no service/internet). I mentioned this to the member of staff who fixed my phone and he stated there was no refund, and I had to leave my phone with them for 5 days if I wanted it fixed. He said the SIM card slot had been damaged by them. He then proceeded to be extremely rude and initially stated he had no way of contacting his manager, which he then did minutes later. I returned the next morning and a different member of staff simply reset something in my settings and it then worked perfectly.

"Quick"

Quick, easy, Great quality and price

"Quick service but overpriced"

Quick service but overpriced. £15 to clean an iPhone charging port is excessive - it took the technician less than a minute to do it.

"Raymond Edinburgh 5 star"

Raymond in the Edinburgh Store explained everything really well and fixed our phone and battery - really great and super advert for the company - many thanks !