"Time is very long"

When I make appointment to bring my iPhone to be replaced screen and rear glass online before booking says till 1 hour , when I come to iSmash on Lakeside RM20 2ZN , the men from the store says me will take till 3 hours, what is was very big problem for me ….. very very upset and angry to lose my time!!!!

"Excellent"

Excellent, friendly rapid service to fit a screen protector on my new iPhone.

When I (slightly rudely) wondered if I could get a case from Amazon, the guy said “absolutely: ours are good, but they are more expensive than some”.

Very satisfied.

"Low quality parts"

Low quality parts. Screen already cracked in my pocket. Battery runs down really quickly

"Awful company awful experience…"

Genuinely the worst customer experience I’ve encountered in my 43 years.

We took our sons phone to be repaired the back panel was cracked on his iPhone X, it was being repaired on the 22nd of December, we dropped it into Ismash Cribbs and did a bit of Christmas shopping whilst waiting. Was told it would be longer than usual as they were busy, over 2 hours later no phone call to say it was ready. So we popped back only to find they forgot to connect the camera and shorted the battery and connectors and also damaged other parts of the phone! No real sincere apology. This was going to be a Christmas present so it stumped us a bit, the phone would have to sent back to head office to be repaired, so no phone and no Christmas present.

It would take a five days so should get it back after Christmas but before new year! However the phone arrived back on the 12th of January! Where there wanted to charge us for the damaged battery along with the full price repair even though we had 10% already. Again the staff never cared. Couldn’t care less. Eventually we managed to get £10 off a the Repair which they said was fair!! £79.99 for a 20 day repair, didn’t even clean the phone fingerprints everywhere on the back over.
Staff don’t care.

"great guys at the Leicester branch who…"

great guys at the Leicester branch who managed to repair my iPhone that was supposed to have been repaired by another phone shop in Leicester
Sams the Man thank you so much

"Excellent service"

Very quick repair- just 2 hours! Abu was polite and helpful and rang me as soon as the repair was completed.

"Don't use if you want to see your phone…"

Don't use if you want to see your phone again!

Received phone 29/12, I have had to chase daily. They have now lost the phone after telling insurers it was returned a week ago and blaming DPD who it hasn't been given to.
You can never call them- permanent answerphone.
AVOID

"Great service"

Great service! The rep knew exactly what the problem was. Offered me advice on the repair and booking system. The work was completed in half an hour at a great price and came with a VAT receipt to my inbox and a 12 month guarantee!!! What’s not to like??!?! 👍

"I am so happy"

I am so happy. All my app on my phone are still intact after my phone was repaired. The phone is working perfectly.

"Very efficient and quick repair service…"

Very efficient and quick repair service by Sayyam, he was very polite and knowledgeable. I like you can pre book your slot too, I will definitely reuse when required in the future.