"Having to chase a refund for a paid item that wasn't in stock! BEWARE!"

No doubting that they're cheap but they sell items that they don't actually have in stock! I ordered and paid for 2 x nikon batteries but only one arrived. The included invoice stated that the order was only for 1 battery but when I checked there were definitely 2 ordered. E-mailed sales with a copy of the invoice and my order no. - no response. Called them this morning and then received an apology because they claimed that they only had one in stock. On questioning, I was then told that they would refund the difference that I had paid but I had to chase for this otherwise I could see that they would have just kept my money! Still waiting for the refund .....!!

"Proffessional buyer, Amature mistake!"

I have dealt with microglobe several times over the last 1.5 years without any problems at all. I've bought bulk purchase items and have received good discounts and prompt delivery. Up untill 3 months ago I'd never had reason to return anything for a warranty claim untill a pair of binoculars were delivered at Xmas 2015 which were faulty, basicly the lenses were not aligned properly. I returned them after a quick email too and from Microglobe confirming that "On return they would dispatch a replacement pair". I sent them via recorded delivery at expense to me and they arrived at Microglobe the next morning. Excuses were from "they have been sent to manufactuer for replacement" "waiting for stock to be delivered" etc etc. That was 3 months ago and after exhausting every avenue I'm still without a replacement pair of binoculars or the agreed refund, which was promised in the last set of communications. Cheap prices do not come without problems so be warned. I'll not be using Microglobe anymore, and all for the sake of a £49 pair of binoculars they have lost thousnds of pounds worth of business.

"Perfect"

If had read the reviews I probably would not have used this company. However I didn't so I did! The result was 100% OK. So let's try and analyse the problem. When you are disappointed everything negative is magnified in your frustration so you give vent to that frustration by writing a review as negative as it can get. Whereas if you have had the service you expect you, in most circumstances, take it as read and don't even bother to review it. I have no doubt that the negative reviews on this site represent a VERY, VERY small percentage of their total sales; in which case the chances of having one of these bad experiences is very unlikely indeed.

"Good Prices, Bad everything else"

I read a load of reviews on this company and didn't believe that they could be as bad as some were making out. I was wrong !
There is no disputing the prices are some of the best online, but the service and comms is terrible. You get the feeling that this is a website with huge capability run by 2 or 3 people in a shed who simply cannot cope.
Responses to emails other than standard "we are checking and will get back to you" are slow / non existent. Calls are very rarely answered and not really that helpful when you do get through.
I paid for an item 3 months ago and still haven't received it even though it was supposed to be available some time ago. Don't believe the "In Stock" note on the website.
Bottom line... if you not in a hurry, happy to pay upfront and are prepared to wait indefinitely, then they are great. If not, I would go elsewhere as you will be very disappointed.

"Fastest and very inexpensive"

nothing to say ... it's simply wow!!

"Fastest delivery"

Ordered 3pm Tuesday and got it 9am next day
What else
Great service

"Good service, no problem"

I was frightened when i placed my order for a pentax lens, as i read same bad reviews, but the price was very cheap (thanks to an offer), so i tried. While checking out the order, there was a problem with the shipping costs (as I live in Italy). I wrote an email asking how to pay the difference and riceveid a prompt answer. The items was shipped the day after and I 've received it today (only 3 working days from Uk to Italy). Good service and good item!

"Cannot be contacted"

I ordered some Nikon lens caps but the delivery a few days later was incomplete. Trying to contact them is impossible. They don't answer the phone, don't respond to emails, facebook or anything! Must now contact my credit card company to resolve. Not sure how they manage to stay in business with non existent customer service. Best avoided.

"If it's too good to be true then walk away."

I ordered a Pentax lens 3 weeks ago and got an email next day to say it was ready for dispatch.Ten days later after 2 emails from me they say I owe more postage as the postage I paid was not enough.I paid another£8 postage and they again said it was ready for dispatch.Still no sign and I emailed again,they say they have no address for me despite paying with PayPal,I sent them my address,copy of my PayPal account and even then they ask me for my address.The guy I was dealing with has very poor English.I contacted PayPal on Monday and they refunded me immediately,lucky for me I paid with PayPal.

"take the money - no goods"

ordered lens advertised in stock. They emailed me saying it was out of stock and offered refund. I asked for refund. Then nothing. 4 emails, FB and calls. It's a nightmare. Do yourself a favour, pay an extra tenner and get it from elsewhere