"Awful Service"

Ordered a spotting scope on Monday morning, that was advertised as in stock for next day delivery, 3 days and 3 phone calls later and there's still no sign of them even dispatching my item. Cancelled order and waiting refund

"Oh Dear....."

Next day delivery took nine working days, the one piece of correspondence that I did receive looked like it had been typed by a child, they didn't even bother to inform the courier of my special delivery instructions so I had to pick up the parcel from a depot at extra cost to myself. I won't be buying anything else from Microglobe.co.uk

"Buy at your own risk!"

I bought a pair of Pentax MCII 8x25 binoculars from Italy. Price was good so I searched for informations for some time and then I decided to buy. Price for shopping to Italy was expensive (16 pounds) but that's ok, nevermind.

Until I purchased the binoculars, I wrote several times and always had an answer, not always precise but at least an answer.
Even purchase has been an issue, maybe I should give up; payment form on site works like a disaster, tried with credit card, with PayPal but always had errors. In the end the fast payment with PayPal worked in some way so I purchased binoculars. I received in 5 days as said and well packed, but at this moment reseller already did not answer anymore to my emails asking for tracking number.

So I received the item and tried ad soon as possible. Binoculars have surely a good image and resolution, better than other roof binos in this price range, but I cannot easily use them without blackouts, either with or without glasses. Eye relief surely is not 21 mm as claimed, but probably 16-18. Moreover, eyecups have not steps, so they are only fully extended or not. Also collimation and exit pupils don't seem to be perfect. Every way, they are not good for my needs, evidently.

So I started to try to contact reseller to send them back and have a refund... No way. Tried several times, from e-mail address and from the form on site: no answer. Tried also with another address, just in case there could be any issue with that address: no way, reseller clearly does not want to answer, they have got my money and don't even worry about my requests.
I tried also to ask for help to PayPal, but I had not more joy, so I'm going to jeep the binoculars waiting for a better luck.

Recapitulating: my opinion is pretty good for the binoculars (even if not fully suitable for me), but it's very bad for Microglobe: good prices but very bad communication and little honesty. And to think that they say that Italians are not honest.
Buy at your own risk!

"Great Service"

I was after a Nissin i40 for a Fuji X system camera, First thing is that most sites did not have this in stock. Microglobe said it was in stock and the price was the best of any on the web. I emailed them to confirm it was in stock and was told it was and that they had 3 in stock. I placed the order and paid by PayPal, however I did not get an acknowledgement. I contacted Microglobe who said an Account had been created but the order not completed. I went back in and completed the order and got notification from PayPal that it had gone through. This was completed in the afternoon. The following morning the item arrived in the post and was well packaged and I have no issues with it. In summary then I cannot fault the service from this company.

"Good prices but dishonest practice on prices."

I saw a Tokina lens online on Mircoglobe website for a very decent price, more expensive than from one in China but less than the average in UK.
I thought to go to the shop as it is in London.
In the shop, they charged me £10 more than on website, i didn't say anything as i might have not looked at the price very well on internet. When back home i doubled checked it and they charged me £10 more than online!!
I made a screen print if a proof is ever needed and can also scan the invoice they provided to me.
I wrote an email to ask the company if they could explain me why the extra charges but still i have still been awaiting for an answer since (3 days from now).
The product was even £1 cheaper bought online with delivery included!!! The person i dealt with in the shop said to me "i prefer when customers come in the shop, we can see how they look like and discuss with them...." well i'm not sure i would waste another 2 hours to go back and forth just for a "chat" about the price.
I do not complain about the price, as said it was a really good deal, but it is about honesty, the online advertising of the price was different to the one i was charged in the shop and the company has not bothered to reply to my email, even though they claim to have an excellent customer service for many years.....

"BAD PR"

I brought a pair of binoculars from the shop and tested it, no problem. Once at home trying again, the left eye piece was broken. The next day, I took back it to the shop and what was I told that I have broken it. So I told the owner of that store do you think that I am that stupid to break it and return it back to the store after travelling for 1 hour by train.

He did end up giving me a new pair of the same model, but was told " NOT TO COME BACK TO THE STORE AND HE WOULDN'T SELL ME ANYTHING AT ALL ".

Do you think, I am going to go back " NO WAYS ".

"Excellent"

Ordered a lens protector. Came very quickly. All as expected. Very happy.

"Don't bother!"

I travelled quite a distance to buy some binoculars from this shop and after using twice the strap broke. I rang the shop and was told that the straps never brake. Wanted me to send the strap in but didn't think it could be replaced.

"Extremely good"

I can do no better than a previous comment, with which I agree entirely - even to type of product. He says "I read a couple of reviews suggesting this place might be a bit dodgy - far from it! They are absolutely superb. I was looking for specific Nikon binoculars,in my case, and on comparison sites this company came up almost suspiciously cheap. The price offered by these guys there was simply no competition. I know it's only one transaction, but it was so good (literally 'next day' delivery) i thought it only right to give them my thoughts. " Elsewhere the price was double that which I paid, and less than I paid elsewhere 5 years ago for the same binoculars.
Had just watched fake Britain on TV which made me suspicious, but I was totally wrong!!!!!

"distance selling regulations dodgers !!"

Recently ordered and recieved a pentax papillo binoculars as I am bad sighted thought they would help me as they phocus close up
Unpacked them and they weren't sutable for my eyes..... too close set ....so sent an email requesting my cancellation and FULL refund including postage as set out in the Distance Selling Regulation
They replied and said they would refund fully on return
After only being out of the box for an hour and carefully repacked and sent they now say they were full of dust !!!! BUT they would refund me as a good gesture minus the postage .....get out clause or what !!
IF they were NEW there should have been NO DUST AT ALL
Just so they could avoid paying postage as they should do as a distance seller they make up some excuse....RUBBISH AND FRAUDULENT