"If the item is 'In Stock' it will arrive next day."

I must admit I was a bit sceptical when I read some of the reviews but I can only rate them as really good. Over the last couple of weeks I've placed 4 separate orders. All items were showing as In Stock for Next Day Delivery and every single order arrived the next day. I queried my first order as the website only ever shows 'processing' for an order which I think puts some people off but I got an answer to my WhatsApp message within a few minutes complete with tracking number. Don't expect any emails about order confirmations or dispatch notifications, they don't send them. An update to their site to provide a bit more information on the progress of an order would make a big difference though.

"Very good service,even though by my…"

Very good service,even though by my mistake payment didn’t go through ,I did when reminded and my order arrived next day.
Very good quality,would recommend

"This company is dishonest and unethical…"

This company is dishonest and unethical to say the least. Having made a purchase internationally for a tripod that wasn’t available anywhere else at the time, I was contacted by the company advising me that they would not ship my item citing the unavailability of a reliable courier and that the price they charged me through there online checkout was not enough. Argh ok whatever so I reply asking for the return of my payment and am told it will be ASAP. Nearly a month later and no refund and no response to my follow up emails and even a WhatsApp message. I have contacted my card issuer and they have assured me that they will recover the payment for me. Still waiting for that but am hopeful. I recommend based on my experience that other would be buyers stay the hell away from this company.

"I gave them the benefit of the doubt but..."

The wrong product was delivered (albeit in the correct packaging) so I contacted the company to arrange a return.They provided a pre-paid return label and I immediately sent the item back. Unfortunate, but a smooth experience so far.

More than 2 weeks later I checked the return tracking and found out it was delivered 6 days prior. I hadn't heard anything from the company so I emailed requesting an update and refund. Here's where my experience took a nosedive.

I left it a whole week to give them an opportunity to respond, but nothing. I sent another email and gave them 3 more days to respond, again nothing. After that I sent a courteous email saying that I was going to open a claim with PayPal, still nothing.

After opening the PayPal claim, I waited another 4 days, but they didn't even respond to that. I have now escalated the claim to a dispute and they have another 10 days to respond to PayPal before this is (hopefully) resolved.

I have given them an opportunity at every turn to put this right and they have simply ignored me. Luckily, they provided a tracked return label and I used PayPal so I have a way of recovering my money. I will update this review with any new info.

Timeline of communication and events:
11/01 - Ordered
15/01 - Order delivered
15/01 - Contacted for return
17/01 - Responded with apology
18/01 - Provided return label
18/01 - Posted return
27/01 - Return delivered
02/02 - Contacted for refund (no reponse)
09/02 - Chased refund (no reponse)
12/02 - Chased again (no reponse)
12/02 - Opened PayPal claim (no reponse)
16/02 - Escalated to PayPal dispute (ongoing)

"Scammers"

This is a scam company. They won't answer calls or emails either.

YOU HAVE BEEN WARNED!

"Worst company I've ever come across"

Ordered a telescope early November, as an intended christmas gift. I paid the shipping fee they suggested, but later they contacted me asking for ADDITIONAL shipping fees. I was hesitant to this, but could undertand that perhaps they had made a mistake.

Now it's February, still no telescope in sight - and they don't answer phone calls or emails. Nice huh

"Barr & stroud 8x25 Sahara binoculars."

Ordered a pair of, Barr & Stroud 8x25 Sahara binoculars, on, Sunday evening. They were the cheapest price online, received them two days later, well packaged and, in perfect condition! Was very pleased with my purchase, as well as the prompt delivery!! 👍 And just to add, great binos for the price..... Well pleased!!

"Can i put less than one star? Worse than terrible...."

Can i put less than one star?
So i ordered over £400 of astronomy eyepieces, 22nd December 2020. All were "in stock" yet i hadn't heard anything by 7th of January 2021, to inform one item was out of stock. The other items were received after some nonsense excuse from them about missing delivery address (was entered with the order D'uh!)... so, 2nd February, after weeks of emails and telephone calls, still no refund for the missing item......

Now they IGNORE my calls and emails....


This company have no ethics or morals. All they had to do was refund my £87.49....

Disgusting.

So, helpful hint for any prospective purchasers from this dubious outfit, use your credit card and when you get problems, take it up with your card issuer....


Microglobe are simply not trustworthy, not reliable, not recommended and a disgrace to both the UK commercial economy, and the Astronomy hobby as a whole.



THIEVES.

Additional Comments:

Since taking this with Barclaycard, who made an immediate refund, Microglobe emailed me in mid March 2021 asking if i had received the refund from them?? Clearly not, as they hadn't processed any refund......


PLEASE STEER CLEAR OF THIS COMPANY THEY ARE DISHONEST

"I have ordered 2 items from this…"

I have ordered 2 items from this company on 2 separate occasions. Both items were not available anywhere else due to their being no stock in this country. I must admit on both occasions I expected to get an email saying sorry out of stock but this was not the case. The first item arrived the following day and the second in 2 days. Well recommended.

"Great experience"

Ordered a pair of barr and stroud savannah 8x42 binoculars from here and then saw some of the bad reviews. I decided to call them as I'd made my order online and spoke to a lady who told me that my order was already packed and was waiting to be picked up by royal mail. I ordered them on 29/1/21 and they arrived on the 30/1/21 at 10:20 in the morning so that was a super fast delivery time. The binoculars were well packed and in perfect working condition. Dont know about the bad reviews but my experience was a great one.