"Faceless and useless"

Booked tickets ok - they are real. But then I need to take extra luggage and the airline itself says I have to book it via the agent ...OmegaFlightStore. They have not answered my emails. Their main phone number is now disconnected. They now (Nov2018) list 02074-848909 as their contact number ...I am phoning it on and on and on and on. They do not pick up the phone. They are useless. DO NOT USE THIS COMPANY. I will be reporting to the airline (KLM) to recommend they no longer take bookings via OmegaFlightStore.

"Absolutely avoid this company at all…"

Absolutely avoid this company at all costs, I was due along with 7 others to fly from Bristol to Paris de charles then onto jfk Friday 23rd Nov ,got to airport early to print boarding passes only to be told that we were not on the flight list at bmi regional, phoned BMI who said we had been booked on the Paris to jfk flight & the return flights from jfk to Amsterdam them onto Bristol, but not the first flight Bristol to Paris , she said if there were seats left she could have allocated them but as the flight was full now as the un confirmed seats had been re sold , our only option was to get a flight from London & pay again then try & get the money back , we didn’t do this as the flights were £1500 each so we are home instead of being in new York , now I have spent the last 2 days trying to get money back , omega went into insolvency a few days ago & had there atol license revoked on 5th sept which I didn’t know about , it’s been very stressful , we had all the flight numbers & ticket numbers on the confirmation so hadn’t realised there was a problem

"I have just read all the reviews and…"

I have just read all the reviews and cannot believe these Omega Flight Store are still allowed to advertise. I have also been trying to change the return flights and after several phone calls and emails, there has been no response whatsoever! BA are trying to help me now but from what I've read, their hands are tied to do this!!!! Great start to a holiday! Surely something can be done by someone.

"Non-existent Customer Services"

Good price, but couldn't get hold of customer services whatsoever. Luckily my booking all went smoothly... but it would be a nightmare if something went wrong or you needed to change something, as they don't reply to emails or answer the phone.

"Appalling or fake Company?"

There are many differing reasons given, but it seems that this specific company has gone into Liquidation, despite allegedly being part of a very large International Travel Group !
What is certain, is that they NEVER reply to emails or tel. calls, though for some peculiar reason, the lines are still connected, and therefore being paid for, presumably?
Unlike some customers writing reviews on here, my contact with B.A. resulted in their being unable to alter any ticket, and said only Omega could do this, despite the fact that I needed to alter my ticket by just 1 day in order to attend to several terminal cancer patients very urgently.
Dr Christopher.

"They do not answer my emails"

I bought i flight to Peru from this site, more thann two months. I have sent them a couple of emails asking for some info, but they have not answer back yet. I am afraid, this is scam "company".

"I am disgusted about how we’ve treated…"

I am disgusted about how we’ve treated not even a response to my 4th attempt to contact yourselves

"Crooks"

Crooks. Myself and my Wife booked return tickets to Mexico in January to fly in November. We then recieved multiple flight alterations. Our holiday dates then changed, and we needed to get a refund. We were assured that a full refund would be given in 6-8 weeks. This never arrived, and we now cannot get a hold of Omega. We have attempted to make a section 75 claim through our credit card provider, but this has proved fruitless. Absolutely avoid this company.

"Good price but 0 for customer service"

Good price but 0 for customer service. Would like to enquire about amending a reservation, but no one answers phone and responds to submissions via their online form on their website.

"Unanswered support request"

Unanswered support request.
I have tried contacting the contact us tab within my booking confirmation but have had no response even after several attempts. Today I tried to call the number on the contact us page but no one is answering the phone. For customer support I would give you 1 star, for the actual initial booking experience it would be higher.