"Beds arrived earlier than expected"

Beds arrived earlier than expected. Pleased so far!!

"Bed a bit high"

Was told bed would be same as double I had but it was higher so have to use a half step. I rang Adjustamatic customer services and spoke to a very polite customer services assistant and told her my problem and she rang me back. She said they supplied a thinner mattress and would deliver it when it was made, which I now have a date for. Thank you.

"Great service"

Great service. Rather expensive.

"Multiple breakdowns and very slow maintenance."

So I paid a substantial amount of money for what appeared to be an excellent chair product. However in its first 6 months it has had to have an engineer 3 times. The latest two times it has been completely defunct.
But the worst is the time to see an engineer. Last time it was just over two weeks for a half hour fux. This latest time it has been out of action for a week. I am told our engineer is away on leave next week. They hope to tell me next week when he can schedule a visit the week after next. All three times they have used the well worn staff shortage due to covid line. I am looking at two weeks minimum more wait.
I wish I had never bought from Adjustamatic and would love to get my money back. I will talk to Trading Standards as it is unfit for purpose. This is not a nearly £4000 product. Do not buy from them !!

"My wife's adjustable bed"

the item purchased was a bed for my wife who has a damaged spine and suffers from constant pain . using the bed allows her to sleep comfortably all night.
My wife is very pleased with bed and recommends it to anyone with a back problem

"A very good buying experience"

A very good buying experience. Clear descriptions and clear finance deal. Beds arrived on time and installed by two very nice chaps. Old beds carted away the next day. Build quality superb and beds work very well.

"Perfect"

Loved the bed and chair Would recommend. Delivery and service perfect.

"The bed is finally installed BUT it…"

The bed is finally installed BUT it took 3 visits from the engineer, & the same from the guys bringing the bed. We ordered the bed with the blow up mattresses, 2 as it's a twin bed with separate adjustments for each mattress. So the 1st visit its turns out one of the mattresses was faulty, so 1 week later an engineer arrives & changes the pump, great only that didn't work. So half the bed cannot be used, so another week goes by & the 1st team comes back with a spare ordinary mattress so that the bed can at least be used & takes away the faulty one. While all this is going on they are trying to get the head board right, we have told the rep from the start that we need a short headboard, due to sloping walls & a book shelf behind the bed. So next the guys arrive with the headboard, but its wrong cause they picked up the wrong one. All these visits tend to be weekly so time is getting on, we eventually get a bed the works & 2 pumps one for each side & that now works, we also 5 weeks after the bed was delivered get the correct headboard. Also when you need to phone Adjustamatic that in itself is frustrating, they have no urgency to answer their phones, it can take a day before they phone you back.

"Expensive 2nd rate product"

Had the bed for 3 weeks, it creaks and groans when I raise the foot support, informed the customer support team on Monday, had to ring them back Friday, then informed could be upto 2 weeks before an engineer is available. Having paid £3300 for the bed this is totally unacceptable

"Totally overpriced"

I enquired to purchase a recliner chair that would suit my needs, ( Osteoarthritis lumbar spine, left hip & both feet, having seen Adjustamatic “ alleged” monthly finance being showed as little as £23 ( x amount of pence) Pricing via varying “ options nconsistent Facebook”
Advertising.

Upon an agent attending I decided upon the Grande Ascot Therapy chair. I was informed that there would be a £250 part exchange taken off the final balance in exchange for a chair/sofa which despite my personal advertising could not sell however an additional which had to be left outside my home for collection by “ another company”.. That “ other company turned out to be a local waste disposal dealer “ if I’d known that I would have arranged for the sofa ( Red leather 1970’s styled sofa worth at least £ 500.00 second hand value ) to have been collected by a deserving charity instead of being dumped at the local tip!! Looking at my final invoice I was charged £75.00!!!!

Going back to my chosen Ascot Grande Therapy chair… yes it’s very relaxing & a statement piece .. bespoke for my needs no..£5092.00 totally not worth that & I will be asking for a breakdown of costing as to how that figure was arrived at…

I’ve been unable too take advantage of the 14 day return policy .. which included a fee for wear & tear costs to collect etc… due to being a single person living alone with mobility issues.. PS the armchair covers are a total nuisance.. especially if your chair is of the waffle material…they just keep slipping.if you live alone & decide to move it to a different position or into a different room forget it, as the delivery paperwork emphasises it needs at least two people.