"Sent empty parcel and delayed refund"

I bought a necklace as a Christmas present, and when the parcel arrived it turned out they hadn't sent the necklace and had in fact sent an empty parcel. Followed this up immediately, and got a reply several days later. Reposted the correct item which didn't arrive in time.
I returned the necklace and didn't receive any notification that they had received the return, had to chase them sending me back my money. All in all it just seems like this company is poorly run and managed, they seem overwhelmed and unable to complete simple actions with online ordering. Would avoid, I managed to get a much nicer necklace as a replacement from a local jeweller for half the price.

"Never had a worse customer service…"

Never had a worse customer service experience in my life. I sent a ring back for an exchange 3 weeks ago now and haven't heard anything. I've emailed 4 times, tweeted them, sent a DM on Twitter DMd them on Instagram (only got a generic response back saying to email the customer service team which obviously I've already done). Not even sure what to do now!

Has my item been dealt with? Has it been lost in transit? Have absolutely no idea as can't even get a simple response from the customer service team. Really poor service.

"Quick speedy service with an eye for…"

Quick speedy service with an eye for detail!

"No refund received!"

Returned an item 28th December, still no refund received as of 16th January. Contacted via their website, no response.
You owe me £79….when will you give me my money?

"Beautiful design"

Beautiful design
And customer service it’s beyond helpful
One happy customer here

"Horrendous customer service"

Horrendous customer service, the only way to contact them is through poor customer service reviews.

Returned a faulty item 3 weeks ago (after SO many ignored emails finally managed to get a return organised) and am still yet to receive a refund.

"no response from customer services"

I sent back a return 10 days ago on 48 hr service but no response from customer services and no way of tracking. Messages sent on instagram and twitter but no response unfortunately. Not sure what to do as it's for 3 rings...?

""Gold plated comes off within two wears"

Avoid. "Gold plated" ring. The gold came off within a few days!

"Quality ring and good responses"

Can’t fault them tbf. Ordered a ring during Black Friday sales, ordered a size too big. Reached out on instagram for the process and spoke to Rosa who explained how things would work.
Royal Mail strikes meant the package took a bit longer to come but overall, the experience was great.

The ring itself is beautiful and gets a lot of compliments so it was worth it

"Super schnelle Lieferung."

Super schnelle Lieferung.
Hat alles gepasst