"A true nightmare"

A true nightmare

I bought rings on Nov. 26th and some of them didn't fit. Since then, it's been impossible to return them. Not only must we pay for the shipping (I live in the EU and the store is in the UK), print labels, etc, but the company refuses to exchange sizes if you live in the EU. Only refunds are accepted. Conveniently, the price for the same exact ring on their website is now nearly double (now that Black Friday is over). I Since the returning process seemed complicated, I informed them a month ago that I would be in the UK in a few days, and would return the items personally whilst there. Upon arriving in the UK and contacting customer service, I was informed that exchanges were still not accepted, despite the fact that I was in London, where the store is supposedly located. I was informed I needed a different label, which would be mailed to me so I could finally return the items. However, no tags were ever provided and I am about to leave the UK now, without a resolution to this matter. I must now transport the rings back into the EU, which is very frustrating. I want to reiterate that I informed the company a month ago about the return, and that I would return the items personally. Nothing was ever said at the time about needing a different label, which could've been provided weeks ago. I also want to mention that whilst in the UK, I offered to personally go to a store to have this fixed, either by exchanging sizes or getting a refund, but the company declined my request. I was instructed to keep waiting for a label that never came. This causes a lot of inconvenience, not to mention delays in the refund process. Avoid if you can!

"Good service"

Good service

"I have returned my order"

I have returned my order, after tracking the item I could see they had recived it 9 days ago. I have not had any email to say its been recived, I also have emailed twice in the past week and am still waiting for a response.

"I returned a ring but instead of a…"

I returned a ring but instead of a refund you have processed a gift voucher, which I didn’t want.
I have sent emails but have no request.
Can you please refund my order. It was order No UK71784

"Not trusting of delivery times…"

Ordered a ring on the basis that it would be here when it said it would. Was aware of the mail strikes but ordered it 3 days before them and hasn’t seemed to make a difference. Paid for Royal Mail 48 tracked and 4 days later still nothing. I don’t mind waiting usually but I am moving country so wouldn’t have bothered if I had known. Would be dubious of relying on delivery times. I have emailed but no reply so far.

"STILL WAITING FOR A REPLY FROM CS."

Hi, ordered different rings but SERGE sent out 2 of the same.

Company not replying to my emails so I can send one back for an exchange.

My son is only home from the AF until 28th then I won't see him again for months!!

"Very incompetent company"

Terrible company and terrible service. Bought a ring, sent it back for an exchange for a smaller size which was delivered to them on the 10/12.

It is now the 19th and have had 0 updates on the status of the item. Wont respond to emails and the scummy company deletes messages posted on their Instagram page.

I would avoid if I were you. I’ll be initiating a Chargeback if I don’t receive an email back in the following days

"Gemstone fell off"

In only a couple of times wearing the ring, the stone already fell off and I ended up losing it. I really didn’t expect such poor construction. Very disappointed.

"Both me and my partner have ordered…"

Both me and my partner have ordered from SergeDenimes on numerous occasions. Always high quality product with safe packaging as well as fast delivery and constant customer contact.

"Brilliant brand!"

Ordered multiple bits dating back a few years! Always top quality and super underrated! Always get compliments on the pieces!