TransUnion UK
Anya Russell
"Disgusting"
Experian made me aware at the start of the year that I have one account in default from 2017, on the TransUnion page it states that I have 3 accounts in default? I have emailed them asking where they have got their data from and have heard nothing back, do people even work there?
Absolutely disgusted with their customer service
Jason Bailey
"Not fit for purpose"
Absolutely awful, I have held a high credit score with Experian for most of my adult life they seem to capture all my loans, bank accounts, cards etc. Transunion on the otherhand has not even managed to find the basics like electoral roll, mortgage, which cards I currently hold, how are they allowed to provide credit scores when they can't even find basic details... I tried contacting them, they want me to provide all the evidence and contact my mortgage provider on their behalf... surely it is up to them to make sure they have the correct details?!?!
Brian
"What a shambolic bunch!"
Looks like my experience with this useless lot is a bad as everyone else's.
How are they permitted to continue operating in the UK?
I have been trying since March this year to get them to fix the faulty credit record they have for me, which has caused me endless problems with loan companies chasing me for someone else’s debt. Thankfully, though it took 14 months in one case, these have been resolved. But I have a suspicion that their dud records stopped me getting credit for an interest free loan for a new boiler.
Months and months of unanswered emails about the problem and then one saying that they had opened a ‘Customer Complaint’ after a particularly strongly worded email. Despite having previously provided comprehensive details about my address and so on they asked for it all AGAIN. I duly replied within minutes of the email back on June 28th.
Today I received an email stating, because I hadn’t provided them with the requested information, (I DID!!) they were closing the complaint and STILL NOTHING about correcting the original credit record problem.
What is incredibly annoying is that they amass all this information about you but you have NO control at all over what they have and how they use it.
My plan is now to report this appalling organisation to the FCA. Though I suspect others have already done that with no effect. So, what can I do? Give up I guess ☹
As someone else has said, “Thank heaven for Experian”. Shame you can't give zero stars or negative!!
R L
"TrustUnion's electoral register database is totally incorrect"
TrustUnion's database told me that I'm not listed as on the electoral register despite having received postal votes at my home address for over seven years!
Companies like this just end up wasting people's time with needless bureaucracy,
steve riches
"Trying to raise dispute from credit…"
Trying to raise dispute from credit karma transunion won't let you absolutely rubbish service
Steve r
MH
"Thank goodness for Experian"
Thank goodness for Experian! I have excellent credit, but transunion is jeopardising this! They have me at an incorrect address with no electoral roll registration, bank account agreed was never opened and removed from my account by Experian and closed by the bank, they have it as open! It’s been weeks since I opened the dispute, nothing!!! I’m reporting to the FCA and financial ombudsman!!
TS
"CallCredit is now TransUnion"
CallCredit no longer exists. The Skipton Building Society sold it to TransUnion in Jan 2018. TransUnion have ruined it by failing to update Electoral Roll data (unlike Experian and Equifax) and on TrustPilot.co.uk are listed as TransUnion.co.uk
Please complain there and to the regulators, the FCA and ICO. If you are after compensation and a correction, complain to the Financial Ombudsman service. They have awarded compensation for each Electoral Roll inaccuracy to the complainant and forced TransUnion to correct.
Val
"Bunch of clowns providing false info on…"
Bunch of clowns providing false info on credit report! Been three months on electoral register and they still can’t figure it out and stating I’m not🙈
Jacqueline Beaumont
"Just issued legal proceedings against…"
Just issued legal proceedings against Transunion and Vodaphone for £3000 each for falsely reporting me as a bad debtor. They can’t ignore the courts. It’s cost me £115 in court fees and I can’t see how they can defend it as I can back all the information up with paperwork. A judge won’t be fooled. I suggest you all do it.
Garry
"Pi$$ poor company that needs shuting…"
Pi$$ poor company that needs shuting down!!!
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