"Astonishly bad service"

Astonishly bad service. I'm helping a Spanish friend who has lived and worked fulltime in the UK for several years, never been in debt or had a credit card, pays a fortune in tax and yet cannot even get a mobile phone contract as there is an unknown problem with his credit rating. He filled in all the Callcredit forms and provided a lot of additional information. They completely ignored it and sent a generic letter requesting things he'd already said he couldn't provide. They provided a customer service number but when we called it had been changed. That was annoying as they only sent the letter a couple of weeks ago with a wrong number - but not a big issue. When we called 0330 024 7574, their new customer service number as advised on their recorded message it goes straight to a seven item menu. But ..... it doesn't matter which number you press or for which service, all that happens is that it takes you straight back to the same menue .... over and over and over again. They have actually made it impossible to speak with anyone at their company about any subject.

"Incompetent Service"

Just Realised someone elses with a similar name has their bad credit showing on my credit file affecting my credit! Potentially breaching GDPR??!!

"Very poor level of customer service - generic answers from offshore days later"

Slow to update, quick to downgrade. Monumentally different scoring criteria compared to Equifax and Experian. Off shore call centres poor response time and generic answers to their obvious mistakes. Going to complain to Financial Ombudsman. Like dealing with robots but sadly this impacts humans.

Sound bite meaningless response. Comparables used already, hence review, stand by original review

"Data protection breach by Noddle"

Noddle added a strangers financial and personal details on my wife's account which ruined her above excellent credit score due to which bank reduced her credit card limit from several thousands down to under 500 and also caused two uneccessary credit check in single day. Noddle isnt sorting it now I'm planning to contact FCA. Beware Noddle/Callcredit may give your details to strangers.

"I needed some advice from this company…"

I needed some advice from this company after my passport and laptop were stolen and they were extremely helpful.

"Awful company"

Awful company, broken process's unless the resulting process is for each department to be without any responsibility and power to rectify problems.

Noddle is an absolute joke and great example of above, don't reply to email's - send out letters with information that contradicts the data they hold.

As an example my bank had wrongly assigned a default, they were amazing in making the changes - Equifax and Experian updated instantly.

2 months in callCredit - still cant find the update and have informed me once its removed i will have to spend time building up my credit rating even though it was a mistake ??? .... and obviously no one is in control of this - what sensible algorithm would work like this,

"They admitted to failing their own security procedures..."

They desperately need closing down.... For me - shocking....They actually admitted to failing their own security procedures to me in an email and openly gave a fraudster/fraudsters access to my credit file from which they claimed was a "Significant Proportion" of information. I can assure it was basic, 3 very basic things! They failed to do checks - well they did - judging by them searching my Equifax around the same date and 13 times since.....all now deleted funnily enough, but clearly didn't take any notice of it. Subsequently, fraudsters ran rife once they had my identity and access to Call Credit, together with it's credit applications bit Noddle/Totally Money. 12 months on, still trying to sort it and guess what ?!!! After 3 requests of asking them and providing evidence it is the real me and to give the real me access to what they hold on me... I am no further forward, in fact two weeks since last email and two chasers to Customer Service lady finally replied but not as to why they cant or won't give me access to my file and what data they hold on me, but to say they have nothing else to add and will no longer respond and go to the Financial Ombudsmen. I can only presume my file is in a bit of mess as they let someone have my data and went for a load of credit in my name and don't want me to see it - or cant unlock / grant a new one once its been accessed ???.......

Stay well clear of these jokers, do not subscribe or pay them a penny. They are not fit for purpose - reviews before mine will clearly back this up ! They act nothing like Equifax and CreditExpert - who are professional and reply.

UPDATED - Below is the reply to this review, another example of the incompetence you have to deal with. You are welcome to contact us customer services etc.... The last reply from them to me:

"We have nothing further to add to our previous correspondence, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.

Please note we will not enter into any further correspondence unless requested to do so by the Financial Ombudsman Service"

"TO ALL LENDERS AND BORROWERS ALIKE."

Bad company after trying for credit through my bank to which i already have a loan and large credit history. this company has just held me back, i'm reluctant into calling them to fix anything due to the enormous trouble people have had based on this review site. whether this company is complete b/s or a scam to reduce people overall credit file i don't know but something not right is going on. i have overall a great history everything paid and displayed as it were but for some reason or another i don't have a history with this company. maybe its time to pass the torch over to a more conventional and well equipped company. very bad form callcredit. As a credit history file collector with HIGH standards apparently your not doing very well are you?! I believe this company should come under scrutiny from the British government and all lenders alike. these corporate a**hats couldn't piece together a jigsaw puzzle if it was already glued together for them. I do not recommend any company to use these idiots nor rely upon their cloak and dagger routines. very dismissive and misleading customer service which leaves a bitter aftertaste.

*update to reply* I'd rather just boycott you.

"I am so frustrated by th is company"

I am so frustrated by this company. I had passed all the interviews will a job at Lloyds bank. Then was told I failed the credit check. I done a lot of phone calls and meetings with the bank for the supposedly defaulted account to find out it was an error on there side I have since dealt with the bank which I can say have been great they have removed it from experian and the other ones. Except call credit is still
showing on my file. I have contacted them.sereral times to get th is sorted with no help what's so ever. I can not go for any other job still this is fixed. PLEASE PLEASE SOMEONE HELP ME.

"Personal Data Breach!"

Personal Data Breach!
Data Protection Breach!
Joined them because I had my overdraft taken off me and was told something had happened to change my credit rating, so I joined Noddle to see what was going on, I knew I was in the top 5% in the country and my credit rating was excellent as I check it regularly through Experian and clearscore, IT TURNS OUT THEY HAVE ME MIXED UP WITH SOMEONE WITH THE SAME NAME!
So now I have to go through emails and up to 3 weeks wait before it will be corrected and meanwhile, I have lost my overdraft until Noddle send proof they have corrected their monumental mistake, amateurs is an understatement mistake's like this should be corrected immediately not within 3 weeks!
SO I CAN NOW LOG IN AND LOOK AT SOMEONE ELSE'S HISTORY ADDRESSES, DEBT'S-EVERYTHING! until they correct it- quite unbelievable!
How bad is that, utter shambles of a company.
I received a reply stating they would correct it within 3-5 days, wow- the damage has been done and that's not good enough knowing what a momentous error you have made!
Experian and Clearscore didn't make the same error as you made so you have no excuse, you obviously don't know what you are doing and are out of your depth collecting data about people's private lives, you should be closed down!